AC Technical Support Advisor

Northgate Vehicle Hire Careers; West of England; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

7% pension

Private medical insurance

Personal accident insurance

Training & development

Competitive bonus

Job summary

Daikin UK Ltd in Bristol is seeking an experienced AC Service Engineer to join our busy helpdesk. You will move from field-based faults to a fully office-based technical support role, handling aftersales queries and guiding customers through fault investigation.

You’ll interpret electrical schematics and refrigerant diagrams, diagnose issues with splits, VRVs, chillers and heat pumps, and maintain high customer satisfaction.

Qualifications

• Extensive hands-on experience on HVAC systems (splits, VRVs, chillers/heat pumps).
• Skilled in fault diagnosis and providing clear customer guidance.

Responsibilities

• Provide high-quality aftersales technical support to customers.
• Refer to electrical schematics and refrigerant diagrams to guide fault investigation.
• Maintain an exceptional level of customer satisfaction with a market-leading service.

Skills

Hands-on experience

Fault diagnosis

Customer communication

Electrical schematics

Job description

Bristol, United Kingdom of Great Britain and Northern Ireland

Ref#: 147084

Bristol

Competitive Salary + Bonus + Benefits

An excellent opportunity for an experienced AC Service Engineer to join our growing Helpdesk Team.

Your hands-on fault finding expertise will help you transition to our fully office based technical helpdesk environment.

What's In It For You?

Daikin UK care about what we do and who helps us to do it, so we put great emphasis on rewarding our employees every step of the way. This includes:

• Highly competitive bonus
• 7% contribution towards your pension
• Comprehensive private medical and personal accident insurance plans
• Investment in your training and development to encourage and support your career progression within the company

What Will You Be Doing?

• Providing high-quality aftersales technical support to our customers to satisfactorily resolve service and/or installation enquiries.
• Working in a busy technical office environment, you'll be able to refer to and interpret electrical schematics and refrigerant circuit diagrams, to guide the customer on the fault investigation and come to a conclusive diagnosis.
• Maintaining exceptional level of customer satisfaction, by delivering a market-leading service.

About You:

• Demonstrating a wealth of hands-on experience, you'll be fully versed in promptly resolving (install/service) technical issues on splits, VRVs, chillers and/or heat pumps.
• A confident communicator who enjoys assisting customers and fellow engineers with fault diagnosis through clear and concise knowledge sharing.
• Comfortable in supporting and educating customers over the phone, via Teams and by email while working within our technical office environment.
• Whether you're currently in a similar position or ready to come off the tools, your technical expertise and strong communication skills will help you thrive in this role.

About Us:

Daikin UK Ltd provides innovative, premium quality, indoor climate management solutions to meet the changing needs of our residential, commercial, and industrial customers. Over 100 years of precision and innovation has helped Daikin UK build a worldwide reputation for quality and technology.

We are committed to fostering a diverse and inclusive workplace where all employees and applicants are valued and respected. We believe that diversity in our team enhances creativity, innovation, and performance. We welcome applications from individuals of all backgrounds. Join us in creating an environment where everyone can thrive.