Aftersales Customer Service Manager – Lead National Team

Daikin UK; Weybridge; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Bonus

Pension 7% contribution

Private medical insurance

Training & development

Job summary

Daikin UK Ltd seeks a Customer Service Manager to lead the national After Sales Customer Service function and its back-office operations, ensuring service delivery and customer satisfaction across multiple sites.

The role requires proven team leadership within the service industry, with a focus on accountability, KPI-driven performance, and continuous improvement to deliver an exceptional aftersales experience.

Qualifications

• Must have proven experience leading teams across multiple sites.
• Strong understanding of the service industry.
• Ability to inspire and motivate a dynamic team.

Responsibilities

• Lead and develop the national After Sales Customer Service function, ensuring the effective delivery of back-office operations that support service execution and customer satisfaction.
• Provide leadership and direction across planning, scheduling, invoicing, job administration, preventative maintenance planning and reactive service coordination.
• Develop KPI frameworks to measure operational effectiveness.
• Drive operational excellence through national process standardisation, continuous improvement and workforce optimisation, whilst building a One Team culture across multiple locations.
• Inspire the team through enthusiasm and proactive mindset, encouraging accountability and ownership to ensure an exceptional aftersales customer experience.

Skills

Team leadership

Service industry knowledge

People development

Job description

Daikin UK Ltd seeks a Customer Service Manager to lead the national After Sales Customer Service function and its back-office operations, ensuring service delivery and customer satisfaction across multiple sites.

The role requires proven team leadership within the service industry, with a focus on accountability, KPI-driven performance, and continuous improvement to deliver an exceptional aftersales experience.