Customer Service Manager - After Sales

Daikin UK; Weybridge; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Bonus

Pension 7% contribution

Private medical insurance

Training & development

Job summary

Daikin UK Ltd seeks a Customer Service Manager to lead the national After Sales Customer Service function and its back-office operations, ensuring service delivery and customer satisfaction across multiple sites.

The role requires proven team leadership within the service industry, with a focus on accountability, KPI-driven performance, and continuous improvement to deliver an exceptional aftersales experience.

Qualifications

• Must have proven experience leading teams across multiple sites.
• Strong understanding of the service industry.
• Ability to inspire and motivate a dynamic team.

Responsibilities

• Lead and develop the national After Sales Customer Service function, ensuring the effective delivery of back-office operations that support service execution and customer satisfaction.
• Provide leadership and direction across planning, scheduling, invoicing, job administration, preventative maintenance planning and reactive service coordination.
• Develop KPI frameworks to measure operational effectiveness.
• Drive operational excellence through national process standardisation, continuous improvement and workforce optimisation, whilst building a One Team culture across multiple locations.
• Inspire the team through enthusiasm and proactive mindset, encouraging accountability and ownership to ensure an exceptional aftersales customer experience.

Skills

Team leadership

Service industry knowledge

People development

Job description

Competitive Salary + Company Car/Allowance + Bonus + Benefits

Are you adept at leading teams to maintain and deliver an excellent customer service?

Due to increasing demand across our aftersales division we’re looking for an experienced Customer Service Manager to lead our dedicated team within Aftersales.

What’s In It For You?

Daikin UK care about what we do and who helps us to do it, so we put great emphasis on rewarding our employees every step of the way. This includes:

• Highly competitive bonus
• 7% contribution towards your pension
• Comprehensive private medical and personal accident insurance plans
• Investment in your training and development to encourage and support your career progression within the company

What Will You Be Doing?

• Lead and develop the national After Sales Customer Service function, ensuring the effective delivery of all back-office operations that support service execution and customer satisfaction.
• Provide leadership and direction across planning, scheduling, invoicing, job administration, preventative maintenance planning and reactive service coordination.
• Developing KPI frameworks to measure operational effectiveness.
• Drive operational excellence through national process standardisation, continuous improvement and workforce optimisation, whilst building a One Team culture across multiple locations.
• You will inspire the team through your enthusiasm and proactive mindset, encouraging accountability and ownership to ensure an exceptional aftersales customer experience.

About You:

• You will have proven experience leading teams across multiple sites, ranging from administration to aftersales contract support.
• With a strong understanding of the service industry, you will confidently navigate challenges, effectively allocate resources, and implement structured delivery models aligned to KPIs and SLAs.
• Through your leadership, you will inspire and motivate a dynamic team, fostering collaboration, accountability, and a shared commitment to achieving common goals and delivering exceptional customer outcomes.

About Us:

Daikin UK Ltd provides innovative, premium quality, indoor climate management solutions to meet the changing needs of our residential, commercial, and industrial customers. Over 100 years of precision and innovation has helped Daikin UK build a worldwide reputation for quality and technology.

We are committed to fostering a diverse and inclusive workplace where all employees and applicants are valued and respected. We believe that diversity in our team enhances creativity, innovation, and performance. We welcome applications from individuals of all backgrounds. Join us in creating an environment where everyone can thrive.