Technical Engineer

Daikin Applied Ltd.; Cramlington; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic individual to drive maintenance contract growth in the HVAC sector. This role involves building strong relationships with facilities managers and end users, identifying sales opportunities, and coordinating proposals to ensure customer satisfaction. You will work closely with a dedicated sales team while managing a CRM system to track customer interactions. This position offers the chance to make a significant impact within a forward-thinking company committed to excellence in service and innovation. If you're passionate about HVAC solutions and customer engagement, this opportunity is perfect for you.

Qualifications

• Experience in HVAC selling or similar industry preferred.
• Must have experience working with FM’s and End Users.

Responsibilities

• Drive maintenance contract growth through customer relationships and sales opportunities.
• Manage customer database and achieve sales quotas.

Skills

HVAC Selling

Customer Relationship Management

Sales Strategy Development

Education

Experience in HVAC or similar industry

Experience working with FM’s and End Users

Tools

Sales Force CRM System

Job description

Daikin Applied (UK) Ltd (formerly McQuay UK Ltd) and Daikin Applied Service, are the market leader in energy efficient AHU and chiller products and servicing. Daikin Applied (UK) Ltd manufactures and supplies world leading applied products for the HVAC community including a comprehensive range of chillers, AHU systems, fan coils and an after sales service of full life cycle care, providing our clients with a total solution.

Summary

Responsible for the overall growth of the maintenance contract base in London and the Southeast, in line with the company strategy. Contract growth will come predominantly from the Daikin Applied chiller installed base and by forging stronger relationships with our customer portfolio FM’s and End Users.

Main Responsibilities

1. Maintenance contract growth with the Daikin brand chillers from the installed base.
2. Maintenance contract growth through tender opportunities and leads from FM’s and end users across all brands.
3. Working closely with the service sales team and National Account manager to increase customer base and forge stronger customer relationships.
4. Identify sales opportunities, elaborate proposals and coordinate other processes to ensure high level of customer satisfaction.
5. Perform according to company strategy in terms of customer channels, product mix and selling level.
6. Carry out customer presentations as required.
7. Present proposals to the customer and follow up with buying influences.
8. Keep customer database updated.
9. Achieve assigned sales and customer development quota through focus on service customer acquisition and development.
10. High volume face to face appointments to ensure maximum customer touch time.
11. Manage the sales force CRM system, update customer calls and outcomes.
12. Work to a monthly target of new contracts both in quantity and value.
13. Attend weekly forecast calls with the National Account Manager.
14. Generate a monthly calling plan based on targets and customer base.
15. Work closely with FM’s and end users to ensure we are on tender lists for new maintenance contracts.
16. Ensure our maintenance contract base is maintained, and all renewals are received within our business guidelines.
17. Performs other related and ad-hoc duties as assigned or requested.

Qualifications/Experience:

• Experience in HVAC selling would be an advantage or similar industry.
• Experience working with FM’s and End users.
• Previous experience in a similar role would be advantageous.
• In the role you will be expected to travel to our offices in Cramlington or Dartford as well as within the UK and overseas to meet the needs of the business; a valid passport will be required.

If you feel you have the above qualifications and abilities and would like the opportunity to join Daikin Applied (UK) Ltd, applications with full C.V. should be submitted to the HR department before Friday 7 th March 2025.

Daikin Applied (UK) are an Equal Opportunity company and are committed to providing equality of opportunity in all areas of dealing with staff, whether in recruitment and selection, promotion or training and development.