National Accounts Coordinator – Customer Success

APi Group; Blackburn; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Free onsite parking

Cycle to work scheme

Online GP appointments

Life assurance (4 x salary)

Company pension scheme

Job summary

Chubb Fire & Security is hiring a Customer Account Coordinator in Blackburn. You will work closely with an Account Manager to support national customers, ensure high-quality service, and manage day-to-day inquiries. The role is office-based with a 37.5-hour week, Monday to Friday.

You should be highly organised, possess strong Excel and reporting skills, and excel at building relationships with customers and internal teams. A structured onboarding and clear progression opportunities are offered.

Qualifications

• Experience supporting national accounts or key accounts.
• Proven ability to generate and present reports using Excel.
• Strong communication and customer-focused mindset.

Responsibilities

• Support an Account Manager in managing a portfolio of national customers.
• Collaborate with internal teams to meet customer expectations and SLAs.
• Produce KPI and performance reports on a regular basis.
• Organise workloads to meet deadlines in a busy office setting.

Skills

Customer service

Strong communication

Excel proficiency

Organisational skills

Multitasking

Tools

Excel

Job description

Chubb Fire & Security is hiring a Customer Account Coordinator in Blackburn. You will work closely with an Account Manager to support national customers, ensure high-quality service, and manage day-to-day inquiries. The role is office-based with a 37.5-hour week, Monday to Friday.

You should be highly organised, possess strong Excel and reporting skills, and excel at building relationships with customers and internal teams. A structured onboarding and clear progression opportunities are offered.