Customer Account Coordinator

APi Group; Blackburn; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Free onsite parking

Cycle to work scheme

Online GP appointments

Life assurance (4 x salary)

Company pension scheme

Job summary

Chubb Fire & Security is hiring a Customer Account Coordinator in Blackburn. You will work closely with an Account Manager to support national customers, ensure high-quality service, and manage day-to-day inquiries. The role is office-based with a 37.5-hour week, Monday to Friday.

You should be highly organised, possess strong Excel and reporting skills, and excel at building relationships with customers and internal teams. A structured onboarding and clear progression opportunities are offered.

Qualifications

• Experience supporting national accounts or key accounts.
• Proven ability to generate and present reports using Excel.
• Strong communication and customer-focused mindset.

Responsibilities

• Support an Account Manager in managing a portfolio of national customers.
• Collaborate with internal teams to meet customer expectations and SLAs.
• Produce KPI and performance reports on a regular basis.
• Organise workloads to meet deadlines in a busy office setting.

Skills

Customer service

Strong communication

Excel proficiency

Organisational skills

Multitasking

Tools

Excel

Job description

# At Chubb we are driven by a powerful purpose - to protect your world## Customer Account CoordinatorApply: #TJ-UK: Chubb Blackburn, Shadsworth Road, Blackburn, Lancashire, BB1 2PR: Full time: Posted 30+ Days Ago: JR40006154Are you hoping to join a business that offer a genuine ‘people first’ culture?Here at **Chubb Fire & Security** we have an opportunity for a **Customer Account Coordinator** to join our Customer Excellence Teams based in **Blackburn (BB1 2PR)** on a **full time, permanent basis**. Join the team that **protects our world.** **About Us, Our Culture & What We Can Offer You** Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years. Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally - Together we do great things! Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family of organisations where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people. **SALARY:** From £27,000. DoE per annum * 25 days holiday, plus bank holidays* Free Onsite Parking* Cycle to Work Scheme* Online GP Appointments* Liftshare Community - an app designed to make your commute more affordable, sustainable and enjoyable* Employee Referral Scheme (£1000)* Company Pension Scheme* Life Assurance (4 x Basic Salary)* Free Mortgage Advice* Employee Scholarship Scheme* A Central Benefits Platform offering a wide variety discounts* Health & Wellbeing Resources* Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence **What You'll Be Doing as a Customer Account Coordinator** The main goal of this role is to work in partnership with a dedicated Account Manager to support the effective management of a portfolio of multi sited national customers. You will play a pivotal role in ensuring customer requirements are managed efficiently, professionally, and cost-effectively, delivering an exceptional customer experience and maintaining the highest standards of service. * Take responsibility for the day-to-day management of the key customers including intelligent decision making* Collaborate closely with internal teams to ensure customer expectations are consistently met and exceeded.* Proactively support ensuring customer open work order flows are attended timely* Develop and maintain strong professional relationships with designated customers through regular communication and excellent service delivery.* Investigate and resolve customer queries, concerns, and disputes, liaising with internal departments to achieve effective outcomes.* Produce and submit accurate KPI reports and performance data on a weekly, monthly, and annual basis.* Effectively organise and prioritise workloads to meet business objectives, service level agreements, and customer deadlines. **Working Hours: 37.5 hours per week | Mon to Fri 9.00am-5.00pm | Office Based** **What We Would Like You To Bring:** We are seeking a highly organised and customer-focused professional with a passion for delivering exceptional service. Ideally, you will have experience supporting key or national accounts, coordinating customer relationships, or working within an account management environment. You’ll be: * A natural communicator, with an ability to build rapport with our customers and your colleagues* Solution focused – Strive to understand and resolve potential issues whilst working to SLA’s/Deadlines* Solid IT literacy – Including strong, demonstratable Excel skills, you will be responsible for producing reports* Prioritise workloads & multitask effectively – You’ll be working with a number of customers at any one time #LI-CO1 **Additional Information****About Us, Our Culture & What We Can Offer You**Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companiesWe believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.#BR-CB