Administrative Assistant - Fire & Security Ops

0804 Chubb Fire & Security Ltd; Guide; On-site; GBP 25,000 - 27,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Company Pension (5% matched)

Free Onsite Parking

Liftshare Community

Cycle to Work Scheme

Employee Referral Scheme (£1000)

Life Assurance (4 x Basic Salary)

Central Benefits Platform discounts

Free Mortgage Advice

Bravo incentive scheme

Online GP Health & Wellbeing Resources

Job summary

0804 Chubb Fire & Security Ltd is seeking an Administrator to join the Blackburn team on a permanent, full-time basis. You will support day-to-day department operations for Fire or Security Install/Service, handling transactions, timesheets, PPE ordering, and customer data with accuracy.

The role requires strong IT skills, MS Office experience, excellent communication, and a dedicated customer-service mindset. Office-based hours are 9am–5pm, Mon–Fri, with a focus on service excellence.

Qualifications

• Experience in administrative or customer service roles.
• Strong IT skills and proficiency with Microsoft Office.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.
• High level of accuracy and attention to detail.
• Team player.

Responsibilities

• Ensure all transactions are logged accurately and in a timely manner and highlight any outstanding requirements.
• Input engineer timesheet information on a weekly basis in line with set timescales and processes.
• Ordering of uniforms and personal protective equipment for Engineers, in line with relevant procedures.
• Assist with the production of engineer routine maintenance lists, cancelled jobs, logs and report on progress as necessary.
• Monitor unbilled work orders to meet SLA.
• To follow supply-chain processes and help ensure equipment is ordered, delivered and logged as appropriate, and highlight any outstanding requirements.
• To take calls from Engineers, Customers and Colleagues (as appropriate) and to assist in the resolution of any issues or concerns.
• To maintain customer job files, ensuring that all necessary information is accurately recorded (in hard and electronic format as appropriate), to ensure that full customer history and data is readily available.

Skills

Customer service

IT knowledge

Microsoft Office

Communication skills

Teamwork

Attention to detail

Time management

Tools

Microsoft Word

Microsoft Excel

Job description

0804 Chubb Fire & Security Ltd is seeking an Administrator to join the Blackburn team on a permanent, full-time basis. You will support day-to-day department operations for Fire or Security Install/Service, handling transactions, timesheets, PPE ordering, and customer data with accuracy.

The role requires strong IT skills, MS Office experience, excellent communication, and a dedicated customer-service mindset. Office-based hours are 9am–5pm, Mon–Fri, with a focus on service excellence.