National Accounts Coordinator - Customer Excellence

Chubb Fire & Security Group; Blackburn; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

25 days holiday

Free Onsite Parking

Cycle to Work Scheme

Health & Wellbeing Resources

Life Assurance (4 x Basic Salary)

Company Pension Scheme

Employee Referral Scheme

Job summary

Chubb Fire & Security in Blackburn is seeking a Customer Account Coordinator to join the Customer Excellence Teams. This full-time, permanent role supports a portfolio of national customers, working with an Account Manager to deliver exceptional service from our Blackburn office.

You will handle day-to-day management, strengthen customer relationships, and ensure timely responses to queries while meeting SLAs. The role includes standard solid benefits and a 37.5-hour week.

Qualifications

• Experience in supporting key or national accounts.
• Strong communication and relationship-building skills across internal teams and clients.
• Ability to manage multiple priorities and deliver excellent customer service to deadlines.

Responsibilities

• Manage day-to-day activities for key customers in partnership with the Account Manager.
• Collaborate with internal teams to meet and exceed customer expectations.
• Proactively support ensuring open work orders are attended in a timely manner.
• Develop and maintain professional relationships with designated customers.
• Investigate and resolve customer queries and disputes with internal coordination.
• Produce and submit KPI reports and performance data weekly, monthly, and annually.
• Organise workloads to meet SLAs and customer deadlines.

Skills

Customer service

Account coordination

Communication

Time management

Tools

Excel

Job description

Chubb Fire & Security in Blackburn is seeking a Customer Account Coordinator to join the Customer Excellence Teams. This full-time, permanent role supports a portfolio of national customers, working with an Account Manager to deliver exceptional service from our Blackburn office.

You will handle day-to-day management, strengthen customer relationships, and ensure timely responses to queries while meeting SLAs. The role includes standard solid benefits and a 37.5-hour week.