Customer Account Coordinator

Chubb Fire & Security Group; Blackburn; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

25 days holiday

Free Onsite Parking

Cycle to Work Scheme

Health & Wellbeing Resources

Life Assurance (4 x Basic Salary)

Company Pension Scheme

Employee Referral Scheme

Job summary

Chubb Fire & Security in Blackburn is seeking a Customer Account Coordinator to join the Customer Excellence Teams. This full-time, permanent role supports a portfolio of national customers, working with an Account Manager to deliver exceptional service from our Blackburn office.

You will handle day-to-day management, strengthen customer relationships, and ensure timely responses to queries while meeting SLAs. The role includes standard solid benefits and a 37.5-hour week.

Qualifications

• Experience in supporting key or national accounts.
• Strong communication and relationship-building skills across internal teams and clients.
• Ability to manage multiple priorities and deliver excellent customer service to deadlines.

Responsibilities

• Manage day-to-day activities for key customers in partnership with the Account Manager.
• Collaborate with internal teams to meet and exceed customer expectations.
• Proactively support ensuring open work orders are attended in a timely manner.
• Develop and maintain professional relationships with designated customers.
• Investigate and resolve customer queries and disputes with internal coordination.
• Produce and submit KPI reports and performance data weekly, monthly, and annually.
• Organise workloads to meet SLAs and customer deadlines.

Skills

Customer service

Account coordination

Communication

Time management

Tools

Excel

Job description

Are you hoping to join a business that offer a genuine ‘people first’ culture?

Here at Chubb Fire & Security we have an opportunity for a Customer Account Coordinator to join our Customer Excellence Teams based inBlackburn (BB1 2PR)on a full time, permanent basis.

Join the team that protects our world.

About Us, Our Culture & What We Can Offer You

Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years. Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally - Together we do great things!

Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family of organisations where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.

SALARY: From £27,000. DoE per annum

• 25 days holiday, plus bank holidays
• Free Onsite Parking
• Cycle to Work Scheme
• Online GP Appointments
• Liftshare Community - an app designed to make your commute more affordable, sustainable and enjoyable
• Employee Referral Scheme (£1000)
• Company Pension Scheme
• Life Assurance (4 x Basic Salary)
• Free Mortgage Advice
• Employee Scholarship Scheme
• A Central Benefits Platform offering a wide variety discounts
• Health & Wellbeing Resources
• Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence

What You’ll Be Doing as a Customer Account Coordinator

The main goal of this role is to work in partnership with a dedicated Account Manager to support the effective management of a portfolio of multi sited national customers. You will play a pivotal role in ensuring customer requirements are managed efficiently, professionally, and cost-effectively, delivering an exceptional customer experience and maintaining the highest standards of service.

• Take responsibility for the day-to-day management of the key customers including intelligent decision making
• Collaborate closely with internal teams to ensure customer expectations are consistently met and exceeded.
• Proactively support ensuring customer open work order flows are attended timely
• Develop and maintain strong professional relationships with designated customers through regular communication and excellent service delivery.
• Investigate and resolve customer queries, concerns, and disputes, liaising with internal departments to achieve effective outcomes.
• Produce and submit accurate KPI reports and performance data on a weekly, monthly, and annual basis.
• Effectively organise and prioritise workloads to meet business objectives, service level agreements, and customer deadlines.

Working Hours:37.5 hours per week | Mon to Fri 9.00am-5.00pm | Office Based

What We Would Like You To Bring:

We are seeking a highly organised and customer-focused professional with a passion for delivering exceptional service. Ideally, you will have experience supporting key or national accounts, coordinating customer relationships, or working within an account management environment. You’ll be:

• A natural communicator, with an ability to build rapport with our customers and your colleagues
• Solution focused– Strive to understand and resolve potential issues whilst working to SLA’s/Deadlines
• Solid IT literacy– Including strong, demonstratable Excel skills, you will be responsible for producing reports
• Prioritise workloads & multitask effectively– You’ll be working with a number of customers at any one time

#LI-CO1

Additional Information

About Us, Our Culture & What We Can Offer You

Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies

We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.

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