National Accounts Coordinator — Client Success & Ops

0804 Chubb Fire & Security Ltd; Lancashire; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Free Onsite Parking

Cycle to Work Scheme

Online GP Appointments

Liftshare Community

Employee Referral Scheme (£1000)

Company Pension Scheme

Life Assurance (4 x Basic Salary)

Free Mortgage Advice

Employee Scholarship Scheme

Central Benefits Platform discounts

Health & Wellbeing Resources

Bravo Awards

Job summary

0804 Chubb Fire & Security Ltd in Blackburn (BB1 2PR) is hiring a National Accounts Coordinator on a 12-month fixed-term contract. The role supports a portfolio of multi-site national customers, collaborating with the Account Manager to ensure top‑level service and efficient delivery.

The ideal candidate will be highly organised, customer-focused and proficient in Excel reporting, with experience in national accounts or account management.

Qualifications

• Highly organised and customer-focused professional with a passion for delivering exceptional service.
• Experience supporting key or national accounts, coordinating customer relationships, or working in an account management environment.
• Strong IT literacy with demonstrated Excel reporting skills.

Responsibilities

• Work in partnership with a dedicated Account Manager to support the management of a portfolio of multi-site national customers.
• Administer and coordinate to ensure customer requirements are organised, progressed and managed efficiently.
• Day-to-day management of the key customers including intelligent decision making.
• Collaborate with internal teams to ensure customer expectations are met and exceeded.
• Proactively support ensuring customer open work order flows are attended timely.
• Develop and maintain strong professional relationships with designated customers through regular communication and service delivery.
• Investigate and resolve customer queries and disputes with internal departments to achieve effective outcomes.
• Produce and submit accurate KPI reports and performance data weekly, monthly and annually.
• Organise and prioritise workloads to meet business objectives and SLAs.

Skills

Customer service

Account management

Communication

Tools

Excel

Job description

0804 Chubb Fire & Security Ltd in Blackburn (BB1 2PR) is hiring a National Accounts Coordinator on a 12-month fixed-term contract. The role supports a portfolio of multi-site national customers, collaborating with the Account Manager to ensure top‑level service and efficient delivery.

The ideal candidate will be highly organised, customer-focused and proficient in Excel reporting, with experience in national accounts or account management.