National Accounts Coordinator - FTC

0804 Chubb Fire & Security Ltd; Lancashire; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Free Onsite Parking

Cycle to Work Scheme

Online GP Appointments

Liftshare Community

Employee Referral Scheme (£1000)

Company Pension Scheme

Life Assurance (4 x Basic Salary)

Free Mortgage Advice

Employee Scholarship Scheme

Central Benefits Platform discounts

Health & Wellbeing Resources

Bravo Awards

Job summary

0804 Chubb Fire & Security Ltd in Blackburn (BB1 2PR) is hiring a National Accounts Coordinator on a 12-month fixed-term contract. The role supports a portfolio of multi-site national customers, collaborating with the Account Manager to ensure top‑level service and efficient delivery.

The ideal candidate will be highly organised, customer-focused and proficient in Excel reporting, with experience in national accounts or account management.

Qualifications

• Highly organised and customer-focused professional with a passion for delivering exceptional service.
• Experience supporting key or national accounts, coordinating customer relationships, or working in an account management environment.
• Strong IT literacy with demonstrated Excel reporting skills.

Responsibilities

• Work in partnership with a dedicated Account Manager to support the management of a portfolio of multi-site national customers.
• Administer and coordinate to ensure customer requirements are organised, progressed and managed efficiently.
• Day-to-day management of the key customers including intelligent decision making.
• Collaborate with internal teams to ensure customer expectations are met and exceeded.
• Proactively support ensuring customer open work order flows are attended timely.
• Develop and maintain strong professional relationships with designated customers through regular communication and service delivery.
• Investigate and resolve customer queries and disputes with internal departments to achieve effective outcomes.
• Produce and submit accurate KPI reports and performance data weekly, monthly and annually.
• Organise and prioritise workloads to meet business objectives and SLAs.

Skills

Customer service

Account management

Communication

Tools

Excel

Job description

Are you hoping to join a business that offer a genuine ‘people first’ culture? Here at Chubb Fire & Security we have an opportunity for a National Accounts Coordinator to join our Business Support Team based in Blackburn (BB1 2PR) on a initial 12 months fixed term contract. Join the team that protects our world.

About Us, Our Culture & What We Can Offer You

Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years. Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally - Together we do great things! Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family of organisations where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.

SALARY:

From £27,000. DoE per annum 25 days holiday, plus bank holidays

• Free Onsite Parking
• Cycle to Work Scheme
• Online GP Appointments
• Liftshare Community - an app designed to make your commute more affordable, sustainable and enjoyable
• Employee Referral Scheme (£1000)
• Company Pension Scheme
• Life Assurance (4 x Basic Salary)
• Free Mortgage Advice
• Employee Scholarship Scheme
• A Central Benefits Platform offering a wide variety discounts
• Health & Wellbeing Resources
• Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence

What You'll Be Doing as a National Accounts Coordinator

The main goal of this role is to work in partnership with a dedicated Account Manager to support the effective management of a portfolio of multi sited national customers. You will play a pivotal role in ensuring customer requirements are managed efficiently, professionally, and cost-effectively, delivering an exceptional customer experience and maintaining the highest standards of service.

This is primarily an administration and coordination role, where you’ll help ensure customer requirements are organised, progressed and managed efficiently, working with colleagues and business customers to support effective service delivery.

Take responsibility for the day-to-day management of the key customers including intelligent decision making.

Collaborate closely with internal teams to ensure customer expectations are consistently met and exceeded.

Proactively support ensuring customer open work order flows are attended timely.

Develop and maintain strong professional relationships with designated customers through regular communication and excellent service delivery.

Investigate and resolve customer queries, concerns, and disputes, liaising with internal departments to achieve effective outcomes.

Produce and submit accurate KPI reports and performance data on a weekly, monthly, and annual basis.

Effectively organise and prioritise workloads to meet business objectives, service level agreements, and customer deadlines.

Working Hours:

37.5 hours per week | Mon to Fri 9.00am-5.00pm | Office Based

What We Would Like You To Bring:

We are seeking a highly organised and customer-focused professional with a passion for delivering exceptional service. Ideally, you will have experience supporting key or national accounts, coordinating customer relationships, or working within an account management environment. You’ll be: A natural communicator, with an ability to build rapport with our customers and your colleagues Solution focused – Strive to understand and resolve potential issues whilst working to SLA’s/Deadlines Solid IT literacy – Including strong, demonstratable Excel skills, you will be responsible for producing reports Prioritise workloads & multitask effectively – You’ll be working with a number of customers at any one time #LI-CO1

Additional Information About Us, Our Culture & What We Can Offer You

Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us. #BR-CB When you join Chubb, you join a business that has been providing fire safety and security solutions and services for more than 200 years. This heritage inspires us to be innovative; we’ve become experts at adapting to new technologies and now work for organisations of all sizes and sectors around the world. We do this without ever losing our human touch. Our localised, personal service is delivered through an expansive global network that includes 12,000+ experts, each one focused on protecting, securing and optimising facilities and operations.