National Account Manager

Allwyn UK; Watford; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player seeks a dynamic Account Manager to drive retail strategies for The National Lottery. This role involves collaborating with major retailers to achieve sales and profit targets while fostering relationships and implementing transformation initiatives. The successful candidate will engage with internal stakeholders and lead account planning, ensuring compliance and availability of products. Join a forward-thinking organization committed to social responsibility and innovation, where your efforts will contribute to significant charitable causes across the UK. Embrace an opportunity to make a real impact while enjoying a supportive and inclusive work environment.

Benefits

26 days paid leave plus bank holidays

Life Insurance

Pension contributions matched up to 8.5%

Private health cover

Income protection

Enhanced parental leave

Eye care, dental, and Cycle to Work schemes

Qualifications

• Proven experience in account management within FMCG or retail sectors.
• Strong understanding of retail strategies and operations.

Responsibilities

• Develop and lead commercial proposals for major retailers.
• Analyze performance data to maximize revenues and profits.

Skills

Account Management

Negotiation

Data Analysis

Communication Skills

Project Management

Retail Strategy

Financial Performance Analysis

Education

Bachelor's Degree

Tools

Microsoft Office

BI/Qlik

Job description

Join our journey to create a new experience for The National Lottery and help us to power change for the greater good.

We are Allwyn UK, part of the Allwyn Entertainment Group - a multi-national lottery operator with a market-leading presence across Europe including the Czech Republic, Austria, Greece, Cyprus, and Italy.

Our main contribution to society is through funds to good causes. At Allwyn, we embed our purpose and values in everything we do. Join us as we undertake a large-scale transformation to deliver more funds to good causes through the National Lottery.

Further details about us are provided below, but first, let's focus on the role and our ideal candidate...

A bit about the role...

Reporting to the Senior National Account Manager, this role involves delivering retail strategies and 'go to market' plans via designated Retail Channel accounts, driving sales, profit, and good causes responsibly. You will lead account planning, build relationships within retail organizations, and manage internal stakeholders. The role includes deploying our transformation plan for your retailers, possibly including direct management of an NAE. Collaboration with the SNAM on account plans and contribution to wider division strategies are also key.

This is a 9 to 10-month fixed-term contract. The successful candidate must travel bi-weekly to Watford HQ and be willing to travel across the UK with overnight stays as needed.

What you'll be doing...

• Develop and lead commercial proposals/JBPs for accounts, aligning with leadership teams.
• Achieve sales, profit, and good cause targets for major retailers with high turnover.
• Support the SNAM with strategic thinking and deputize when necessary.
• Collaborate with internal teams to develop and implement sales, revenue, and engagement programs.
• Strategically plan retailer activation, including new licensing and transformation projects, working with alternative channels for technology initiatives.
• Build a network of external stakeholders across retail channels.
• Provide insights on market and retailer trends to inform TNL plans.
• Understand retailers deeply to generate strategic insights.
• Lead projects within retailers or channels, managing stakeholders.
• Manage retailer-specific budgets, ensuring compliance with processes.
• Coordinate with retailers’ organizations for plan implementation.
• Create communication plans to ensure store compliance and availability.
• Analyze performance data to identify growth opportunities and maximize revenues and profits.
• Identify new product development or placement opportunities.
• Deliver Responsible Play objectives with retailers to support Op Guardian.
• Ensure terminals and ways to play are available during trading hours.
• Lead account transitions and changes as projects.
• For direct reports: lead, coach, and motivate to implement plans and projects.

What experience we're looking for...

• Proven experience as an Account Manager or similar in FMCG or retail, managing major retailers with high turnover, from planning to execution of JBPs/CBPs.
• Understanding of retailer needs, strategies, and operations, aligning internal plans with retailer objectives.
• Awareness of the retail environment and its differences from TNL behavior.
• Negotiation experience with major customers or third parties.
• Ability to analyze financial and business performance, providing insights and recommendations.
• Excellent communication skills, including report writing.
• Knowledge of competitors and market dynamics.
• Confidence in presenting to large audiences internally and externally.
• Proficiency in reporting tools like BI/Qlik and data analysis.
• Experience working cross-functionally and managing projects.
• Proficient in Microsoft Office.
• Full UK Driving Licence.
• Experience with trials involving new retailers and technology.
• Track record of driving innovation and continuous improvement using data-driven approaches.
• Ability to manage relationships at senior levels.
• Knowledge of current and future retail technology developments.
• Understanding of the retail marketplace beyond The National Lottery.
• Ability to translate insights into strategic plans.
• Knowledge of P&L management.
• Experience forecasting and delivering trade marketing targets.

Key Measures of Success:

• Business & Management Expertise: Ability to drive performance through understanding of market, competitors, and economic issues.
• Delivering Solutions: Continuous improvement and problem-solving within accounts and teams.
• Impact: Accountability for retailer performance and results.
• Decision Making: Negotiating and marshaling resources to deliver results and unlock opportunities.
• Cross Functional Working: Managing stakeholders internally and externally, challenging and escalating appropriately.
• Influence and Negotiation: Anticipating needs, feedback, and objections; persuading accounts to promote TNL products.
• Strategic Planning: Linking retail strategies with broader division goals.
• Financial Management: Managing budgets to ensure ROI and financial performance.
• Leadership: Coaching and developing team members and colleagues.

About us:

We develop innovative technologies, establish player protection frameworks, and have a proven track record of improving lotteries.

• Innovation: We constantly seek new ways to excite customers and introduce new products, underpinned by responsible play and accessibility.
• Giving back: Lottery proceeds support around £30m weekly for charities and causes in the UK. Our goal is to double this in our first 10-year license.
• Sustainability: We aim to be net zero by 2030, potentially the first lottery provider globally to achieve this.
• Inclusion and accessibility: We are committed to making all parts of The National Lottery inclusive, whether played in stores or online.

If you need assistance or adjustments during the application process, contact [e-mail]. All roles are subject to extensive background checks due to the custodianship of the National Lottery license.

A place of belonging...

We strive to be one of the UK's most inclusive organizations, where everyone can bring their best selves to work, benefiting good causes.

Allwyn is an Equal Opportunity Employer that values diversity and inclusion. We do not tolerate discrimination or harassment. Employment decisions are based on business needs, job requirements, and individual qualifications. We encourage applications regardless of age, disability, sex, gender identity, sexual orientation, pregnancy, race, religion, or marital status.

We are a Disability Confident Leader, proactively ensuring accessibility and inclusivity. We offer interviews to disabled applicants who meet essential requirements.

Benefits and wellbeing support include:

• 26 days paid leave plus bank holidays
• 2 x Life Days
• 4 x Salary of Life Insurance
• Pension contributions matched up to 8.5%
• Private health cover
• Income protection
• Enhanced parental leave
• Eye care, dental, and Cycle to Work schemes

Our benefits reflect our commitment to wellbeing and inclusivity, creating a rewarding environment for our colleagues.