Key Account Manager

JSBC Labs Ltd; Greater London; Remote; GBP 30,000 - 60,000; Full time

Job summary

An innovative firm is seeking a Key Account Manager to enhance client relationships and drive Salesforce solutions. This role is perfect for someone who thrives on connecting business needs with technology, ensuring strategic account plans are developed for long-term success. As a key player in a remote team, you will collaborate closely with delivery teams to exceed client expectations, spot growth opportunities, and manage account health. If you have a passion for client success and a knack for communication, this is the opportunity for you to make a significant impact in the Salesforce ecosystem.

Qualifications

• Experience managing high-value accounts within the Salesforce ecosystem.
• Strong understanding of CRM and cloud-based solutions.

Responsibilities

• Own and grow key client relationships within the Salesforce space.
• Develop strategic account plans to ensure long-term success.

Skills

Account Management

CRM Solutions

Analytical Skills

Communication Skills

Interpersonal Skills

Education

Bachelor’s degree in Business

Bachelor’s degree in Marketing

Tools

Salesforce

Job description

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JSBC Labs Ltd. is a Salesforce solutions partner committed to turning complex challenges into seamless customer experiences. We’re not in the business of building empires—we're building loyalty. Our foundation is client satisfaction, and our goal is to be the team that businesses remember for all the right reasons.

As we grow our presence in the Salesforce ecosystem, we're looking for passionate individuals who understand not just the tech—but the people behind it.

Role Description

We’re looking for a sharp, relationship-driven Key Account Manager to join our remote team on a contract basis. You’ll be the primary point of contact for our strategic clients, helping them get the most out of their Salesforce investments. This role blends technical understanding with people skills—you’ll connect business needs with powerful platform solutions.

What You’ll Do

• Own and grow key client relationships within the Salesforce space
• Develop strategic account plans to ensure long-term success
• Collaborate with our Salesforce delivery team to ensure client needs are met (and exceeded)
• Spot growth opportunities, upsell additional services, and manage renewals
• Track performance metrics and report on account health
• Act as the voice of the customer in internal planning

What You Bring

• Experience managing high-value accounts (preferably within the Salesforce ecosystem)
• Strong understanding of CRM and cloud-based solutions
• Strategic thinker with solid analytical chops
• Proven track record of client success and retention
• Excellent communication and interpersonal skills—you're the kind of person people want to hear from
• Bachelor’s degree in Business, Marketing, or a related field

Bonus Points If You Have:

• Salesforce certifications or hands-on project experience
• Background working with tech or SaaS clients
• Experience in a consultancy or agency setting

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Sales and Business Development

• Industries

  Software Development

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