National Account Administrator — Hereford (Hybrid)

Fläkt Group UK; Hereford; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Bonus scheme

Holiday allowance

Pension

Hybrid working

Cycle to Work

Job summary

FläktGroup UK is seeking a National Account Administrator based in Hereford to plan and control day-to-day operations of national contract work, reactive and quoted jobs, and related admin tasks.

You will coordinate maintenance, manage engineers scheduling, raise service orders, maintain portals and databases (Simpro, Smartsheet, Excel) and support forecasting and invoicing while delivering a professional service and building strong customer relationships.

Qualifications

• GCSE English and Mathematics or equivalent.
• Strong administrative and data entry experience.
• Excellent organisational skills with the ability to prioritise workloads.
• IT skills including Word and Excel; strong communication.

Responsibilities

• Coordinate planned maintenance, reactive works and quoted jobs across national accounts.
• Be a key contact for engineers and customers, ensuring clear communication.
• Schedule engineers based on skills, availability, location and customer needs.
• Raise and allocate service orders, order parts, and track progress to completion.
• Maintain customer portals and databases using Simpro, Smartsheet and Excel.
• Support forecasting, reporting and invoicing for national accounts.

Skills

Administrative experience

Data entry

Microsoft Excel

Communication skills

Organisational skills

Logistics knowledge (regional)

Education

GCSE English & Maths

Tools

Simpro

Smartsheet

Excel

Job description

FläktGroup UK is seeking a National Account Administrator based in Hereford to plan and control day-to-day operations of national contract work, reactive and quoted jobs, and related admin tasks.

You will coordinate maintenance, manage engineers scheduling, raise service orders, maintain portals and databases (Simpro, Smartsheet, Excel) and support forecasting and invoicing while delivering a professional service and building strong customer relationships.