National Account Administrator

FläktGroup UK; Hereford; On-site; GBP 24,000 - 34,000; Full time

Benefits offered by this job

Company pension scheme

Samsung product discounts

Bonus scheme

Job summary

FläktGroup UK seeks a National Account Administrator in Hereford to manage daily operations of national account contracts, reactive and quoted work, and related admin tasks.

You will coordinate planned maintenance, schedule engineers, raise service orders, and maintain portals and reports with strong communication, accuracy, and IT skills. This role is office-based in Hereford.

Qualifications

• Strong administrative and data entry experience with attention to detail.
• Excellent organisational and time-management abilities.
• Proficient IT skills including Excel and MS Office suite.

Responsibilities

• Coordinating planned maintenance, reactive works, and quoted jobs across national accounts.
• Acting as main contact for engineers and customers with clear communication.
• Scheduling engineers based on skills, availability, and location.
• Raising and allocating service orders, ordering parts, and tracking progress.
• Maintaining customer portals, databases, and documentation in systems like Simpro/Smartsheet/Excel.
• Monitoring performance reports and supporting forecasting activities.
• Processing invoicing for national account works and related tasks.
• Delivering professional, responsive service and building customer relationships.
• Note: role tasks may be updated periodically.

Skills

Data entry

Organisational skills

IT skills

Communication

Telephone manners

Independent working

Team collaboration

Logistics knowledge

Education

GCSE English & Maths (Grade 3+)

Tools

Simpro

Smartsheet

Excel

Microsoft Word

Job description

FläktGroup UK is committed to supporting your growth and development. Join us and benefit:

What's in It for You?

• Competitive salary & bonus scheme
• Company pension scheme
• Employee discounts, including exclusive Samsung product offers

At FläktGroup, we are looking for a National Account Administrator based in Hereford to plan & control the day-to-day operations of the National customer account contracts, reactive work, quoted work and associated admin tasks.

What You'll Be Doing

• Coordinating planned maintenance, reactive works, and quoted jobs across national customer accounts.
• Acting as a key point of contact for engineers and customers, providing excellent communication and support.
• Scheduling engineers based on skills, availability, location, and customer requirements.
• Raising and allocating service orders, ordering parts, and managing job progress through to completion.
• Maintaining customer portals, databases, and operational documentation using systems such as Simpro, Smartsheet, and Excel.
• Monitoring performance reports and supporting forecasting activities.
• Processing invoicing for national account works and supporting wider business requirements when needed.
• Delivering a professional, responsive service while building strong customer relationships.
• Note: the above list is not exhaustive and may be reviewed from time to time with the role holder.

What You Bring

• Good general level of educational achievement
• GCSE (Grade 3 minimum) English and Mathematics or equivalent
• Strong administrative and data entry experience
• Excellent organisational skills with the ability to prioritise workloads effectively
• High attention to detail and accurate record-keeping
• Strong IT skills, including Microsoft Word and Excel
• Excellent verbal and written communication skills
• Confident communicator with a professional telephone manner
• Ability to remain calm and professional under pressure
• Self-motivated with the ability to work independently and as part of a team
• Logistic knowledge of the geographical regional area

Deadline: 5th November 2026 (Continuous selection-apply early!)

Location: Interviews will be held in the Hereford Office

Questions? Contact our HR Team at [e-mail]

About Us:

From the very outset and for more than 100 years (since 1909), FläktGroup has been a company that cares about our shared environment and the people around us. Indoor ventilation solutions affect everyone – whether you see our products or not.

Today we deliver products all over the world. We have sales in 65 countries, manufacturing in Europe, Asia and the US. At FläktGroup there are more than 3500 dedicated and proud colleagues delivering one of the most comprehensive offerings in the market. We aim to be your preferred partner today and tomorrow – as supplier and as employer.

Learn more at www.flaktgroup.com

Equal Opportunities: We are an equal opportunities employer, recruiting individuals on their suitability for the role, qualifications and experience. We welcome applications from all communities and backgrounds. Please note we do require applicants to hold the Right to Work in the United Kingdom.