National Account Administrator

Fläkt Group UK; Hereford; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Bonus scheme

Holiday allowance

Pension

Hybrid working

Cycle to Work

Job summary

FläktGroup UK is seeking a National Account Administrator based in Hereford to plan and control day-to-day operations of national contract work, reactive and quoted jobs, and related admin tasks.

You will coordinate maintenance, manage engineers scheduling, raise service orders, maintain portals and databases (Simpro, Smartsheet, Excel) and support forecasting and invoicing while delivering a professional service and building strong customer relationships.

Qualifications

• GCSE English and Mathematics or equivalent.
• Strong administrative and data entry experience.
• Excellent organisational skills with the ability to prioritise workloads.
• IT skills including Word and Excel; strong communication.

Responsibilities

• Coordinate planned maintenance, reactive works and quoted jobs across national accounts.
• Be a key contact for engineers and customers, ensuring clear communication.
• Schedule engineers based on skills, availability, location and customer needs.
• Raise and allocate service orders, order parts, and track progress to completion.
• Maintain customer portals and databases using Simpro, Smartsheet and Excel.
• Support forecasting, reporting and invoicing for national accounts.

Skills

Administrative experience

Data entry

Microsoft Excel

Communication skills

Organisational skills

Logistics knowledge (regional)

Education

GCSE English & Maths

Tools

Simpro

Smartsheet

Excel

Job description

National Account Administrator – Join Our Team at FläktGroup UK

Hereford | Office Based

FläktGroup UK is committed to supporting your growth and development. Join us and benefit:

• Competitive salary & bonus scheme
• 25 days holiday plus bank holidays
• Holiday Purchase Scheme
• Company pension scheme
• Life assurance
• Mental Health Support
• Enhanced family-friendly policies
• Flexible & hybrid working opportunities (role dependent)
• Cycle to Work Scheme
• Employee discounts, including exclusive Samsung product offers
• Long Service & Recognition Awards
• Learning, training & career development opportunities
• Employee referral scheme
• Wellbeing initiatives & free fruit days

What’s in It for You?

At FläktGroup, we’re looking for a National Account Administrator based in Hereford to plan & control the day-to-day operations of the National customer account contracts, reactive work, quoted work and associated admin tasks.

What You’ll Be Doing

• Coordinating planned maintenance, reactive works, and quoted jobs across national customer accounts.
• Acting as a key point of contact for engineers and customers, providing excellent communication and support.
• Scheduling engineers based on skills, availability, location, and customer requirements.
• Raising and allocating service orders, ordering parts, and managing job progress through to completion.
• Maintaining customer portals, databases, and operational documentation using systems such as Simpro, Smartsheet, and Excel.
• Monitoring performance reports and supporting forecasting activities.
• Processing invoicing for national account works and supporting wider business requirements when needed.
• Delivering a professional, responsive service while building strong customer relationships.
• Note: the above list is not exhaustive and may be reviewed from time to time with the role holder.

What You Bring

• Good general level of educational achievement
• GCSE (Grade 3 minimum) English and Mathematics or equivalent
• Strong administrative and data entry experience
• Excellent organisational skills with the ability to prioritise workloads effectively
• High attention to detail and accurate record-keeping
• Strong IT skills, including Microsoft Word and Excel
• Excellent verbal and written communication skills
• Confident communicator with a professional telephone manner
• Ability to remain calm and professional under pressure
• Self-motivated with the ability to work independently and as part of a team
• Logistic knowledge of the geographical regional area

Application Details

Deadline: 5th November 2026 (Continuous selection—apply early!)

Location: Interviews will be held in the Hereford Office

About Us

From the very outset and for more than 100 years (since 1909), FläktGroup has been a company that cares about our shared environment and the people around us. Indoor ventilation solutions affect everyone – whether you see our products or not.

Today we deliver products all over the world. We have sales in 65 countries, manufacturing in Europe, Asia and the US. At FläktGroup there are more than 3500 dedicated and proud colleagues delivering one of the most comprehensive offerings in the market. We aim to be your preferred partner today and tomorrow – as supplier and as employer.

Equal Opportunities

We are an equal opportunities employer, recruiting individuals on their suitability for the role, qualifications and experience. We welcome applications from all communities and backgrounds. Please note we do require applicants to hold the Right to Work in the United Kingdom.

Recruitment Note

A note for recruitment agencies – The HR Team are responsible for recruitment across the company, and where possible will use direct hiring methods. We do work with a Preferred Supplier List, and where appropriate, we will release vacancies to those agencies who we deem most appropriate to support us. Only those agencies will be invited to submit candidates. Any speculative or unsolicited CVs sent to any employee of Flaktgroup will not be considered an introduction, and no fees will be applicable. Furthermore, we retain the right to pursue these candidates without query of ownership