Museum Front of House Assistant - Flexible Hours

Leicestershire County Council; Melton Mowbray; Hybrid; GBP 16,000 - 23,000; Part time

Benefits offered by this job

Flexible working

Casual environment

Job summary

Leicestershire County Council seeks a motivated individual to provide a welcoming visitor experience at Melton Carnegie Museum. You will champion the heritage and museum service, promote events and maximise spend across the site.

The role focuses on delivering a safe, efficient Front of House experience with top-tier customer care and opportunities to engage audiences via social media to boost footfall.

Qualifications

• NVQ Level 2 in a relevant subject area or substantial experience in a customer-facing setting.
• Able to be the welcoming first point of contact for varied visitors and upsell heritage offers.
• Experience working as part of a team and delivering high-quality customer care.

Responsibilities

• Deliver a welcoming, safe Front of House experience with excellent customer care.
• Promote and upsell the site’s heritage and museum offers and events.
• Assist with social media campaigns to engage new and existing visitors and increase footfall.

Skills

Customer service

Communication

Teamwork

Conflict handling

Education

NVQ Level 2

Job description

Leicestershire County Council seeks a motivated individual to provide a welcoming visitor experience at Melton Carnegie Museum. You will champion the heritage and museum service, promote events and maximise spend across the site.

The role focuses on delivering a safe, efficient Front of House experience with top-tier customer care and opportunities to engage audiences via social media to boost footfall.