Customer Liaison Assistant - Melton Carnegie Museum

Golearnleicestershire; Melton Mowbray; On-site; GBP 16,000 - 23,000; Full time

Job summary

Leicestershire County Council is seeking a motivated Front-of-House Visitor Assistant at Melton Carnegie Museum to deliver a welcoming visitor experience and promote the site’s offers, events and exhibitions. You will help maximise secondary spend and support social media campaigns to boost footfall.

The role requires handling a varied workload with excellent customer care and strong communication, within a casual, part-time style with flexible hours.

Qualifications

• NVQ Level 2 in a relevant subject area or significant demonstrable customer-facing experience.
• Welcoming and informative first point of contact for customers, promoting and upselling the heritage and museum service.
• Experience in teamwork with high-quality customer care and strong communication skills.

Responsibilities

• Provide a welcoming visitor experience and champion the museum service offerings across the site.
• Deliver a safe, efficient front-of-house experience with high customer care.
• Assist with social media campaigns to engage customers and increase site footfall.

Skills

NVQ Level 2 or equivalent

Excellent communication

Flexible / team player

Upsell heritage services

Education

NVQ Level 2 in relevant subject

Job description

Organisation:Leicestershire County Council

Work Location:Melton Carnegie Museum, Thorpe End, Melton Mowbray, LE13 1RB

Working Hours: Varied Days Tuesday – Saturday 09:00 until 16:30

Contract Type:Casual

Salary:£13.91 per hour

Closing Date:25th November 2026

This role does not meet the eligibility requirements for new visa sponsorship applications therefore you must already have the right to work in the UK in order to apply.

Are you looking for a rewarding career where you can make a difference?

Do you want a job where no two days are the same?

About the Role

We are looking for a highly motivated individual to provide a welcoming and high-quality visitor experience and encourage new and repeat visits. To champion the heritage and museum service offer by actively promoting and selling the range of offers across the site, including events and exhibitions and maximising secondary spend.

The successful candidate will deliver a welcoming, safe, and efficient FOH experience. With a focus to deliver the highest level of customer care.
To assist with the delivery of a positive and proactive social media campaign to engage with new and existing customers, with the aim of increasing footfall to the sites.

About You

To apply for this post, you must be able to evidence in your application how you meet the following criteria:

• NVQ level 2 in a relevant subject area or significant demonstrable experience of working in a customer facing organisation/visitor attraction setting.
• To be a welcoming and informative first point of contact for all customers, this will include meeting a varied range of visitors, and to actively promote and upsell the heritage and museum service.
• Experience of team working, providing high quality customer care with knowledge of what makes a excellent customer experience.
• Ability to work on own initiative and part of a team - having excellent communication skills both verbal and written.
• Works co-operatively across team and service boundaries to improve performance, Good communication skills, including individuals and small groups
• Deals with confrontational issues by remaining objective, rational and calm.

In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability.We are a Disability Confident Employer.

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For more information or an informal discussion, please contact:

Katie Bluett, Museum Supervisor

Telephone: [phone]

Email: [e-mail]