Museum Front Desk & Visitor Experience Coordinator

Golearnleicestershire; Melton Mowbray; On-site; GBP 16,000 - 23,000; Full time

Job summary

Leicestershire County Council is seeking a motivated Front-of-House Visitor Assistant at Melton Carnegie Museum to deliver a welcoming visitor experience and promote the site’s offers, events and exhibitions. You will help maximise secondary spend and support social media campaigns to boost footfall.

The role requires handling a varied workload with excellent customer care and strong communication, within a casual, part-time style with flexible hours.

Qualifications

• NVQ Level 2 in a relevant subject area or significant demonstrable customer-facing experience.
• Welcoming and informative first point of contact for customers, promoting and upselling the heritage and museum service.
• Experience in teamwork with high-quality customer care and strong communication skills.

Responsibilities

• Provide a welcoming visitor experience and champion the museum service offerings across the site.
• Deliver a safe, efficient front-of-house experience with high customer care.
• Assist with social media campaigns to engage customers and increase site footfall.

Skills

NVQ Level 2 or equivalent

Excellent communication

Flexible / team player

Upsell heritage services

Education

NVQ Level 2 in relevant subject

Job description

Leicestershire County Council is seeking a motivated Front-of-House Visitor Assistant at Melton Carnegie Museum to deliver a welcoming visitor experience and promote the site’s offers, events and exhibitions. You will help maximise secondary spend and support social media campaigns to boost footfall.

The role requires handling a varied workload with excellent customer care and strong communication, within a casual, part-time style with flexible hours.