Customer Liaison Assistant - Melton Carnegie Museum

Leicestershire County Council; Melton Mowbray; Hybrid; GBP 16,000 - 23,000; Part time

Benefits offered by this job

Flexible working

Casual environment

Job summary

Leicestershire County Council seeks a motivated individual to provide a welcoming visitor experience at Melton Carnegie Museum. You will champion the heritage and museum service, promote events and maximise spend across the site.

The role focuses on delivering a safe, efficient Front of House experience with top-tier customer care and opportunities to engage audiences via social media to boost footfall.

Qualifications

• NVQ Level 2 in a relevant subject area or substantial experience in a customer-facing setting.
• Able to be the welcoming first point of contact for varied visitors and upsell heritage offers.
• Experience working as part of a team and delivering high-quality customer care.

Responsibilities

• Deliver a welcoming, safe Front of House experience with excellent customer care.
• Promote and upsell the site’s heritage and museum offers and events.
• Assist with social media campaigns to engage new and existing visitors and increase footfall.

Skills

Customer service

Communication

Teamwork

Conflict handling

Education

NVQ Level 2

Job description

Organisation:Leicestershire County Council

Work Location:Melton Carnegie Museum, Thorpe End, Melton Mowbray, LE13 1RB

Working Hours: Varied Days Tuesday – Saturday 09:00 until 16:30

Contract Type:Casual

Salary:£13.91 per hour

Closing Date:25th November 2026

This role does not meet the eligibility requirements for new visa sponsorship applications therefore you must already have the right to work in the UK in order to apply.

Are you looking for a rewarding career where you can make a difference?

Do you want a job where no two days are the same?

About the Role

We are looking for a highly motivated individual to provide a welcoming and high-quality visitor experience and encourage new and repeat visits. To champion the heritage and museum service offer by actively promoting and selling the range of offers across the site, including events and exhibitions and maximising secondary spend.

The successful candidate will deliver a welcoming, safe, and efficient FOH experience. With a focus to deliver the highest level of customer care. To assist with the delivery of a positive and proactive social media campaign to engage with new and existing customers, with the aim of increasing footfall to the sites.

About You

To apply for this post, you must be able to evidence in your application how you meet the following criteria:

• NVQ level 2 in a relevant subject area or significant demonstrable experience of working in a customer facing organisation/visitor attraction setting.
• To be a welcoming and informative first point of contact for all customers, this will include meeting a varied range of visitors, and to actively promote and upsell the heritage and museum service.
• Experience of team working, providing high quality customer care with knowledge of what makes a excellent customer experience.
• Ability to work on own initiative and part of a team - having excellent communication skills both verbal and written.
• Works co-operatively across team and service boundaries to improve performance, Good communication skills, including individuals and small groups
• Deals with confrontational issues by remaining objective, rational and calm.

In addition, we also expect you to shareour commitment to our valuesand to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability.We are aDisability Confident Employer.

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For more information or an informal discussion, please contact:

Katie Bluett, Museum Supervisor

Telephone: [phone]

Email: [e-mail]