Museum Control Room Lead – Secure Operations

Wilson James; Greater London; On-site; GBP 20,000 - 29,000; Full time

Benefits offered by this job

Annual leave 5.6 weeks

Life assurance

Employee discounts

Online GP for you and dependents

Cycle to Work

Job summary

Wilson James is recruiting a Control Room Supervisor for the London site. This permanent, full-time role operates on a 4-on/4-off shift pattern from 6am–6pm and 6pm–6am, with a pay rate of £18.00 per hour.

The role centers on real-time security coordination, CCTV monitoring, and incident response to protect artefacts and people. You will lead a control room team, oversee alarms and access control, maintain situational awareness, and ensure precise reporting while adhering to SOPs and data

Qualifications

• Proven experience supervising or leading a security control room or similar monitoring environment.
• Valid SIA Public Space Surveillance (CCTV) Licence.
• Strong experience using CCTV, alarms, access control, and security monitoring systems.
• Excellent communication skills, verbal and written, including reports and briefs.

Responsibilities

• Lead and supervise the Control Room team, ensuring a professional and effective operation.
• Oversee the monitoring of CCTV, alarm systems, fire detection, access control, and other security technologies.
• Maintain constant situational awareness across the Museum estate, identifying risks and issues.
• Coordinate and direct responses to incidents, alarms, and emergencies in line with procedures.
• Allocate tasks, brief teams, and ensure clear communication during each shift.
• Ensure all incidents, actions, and system activity are recorded and reported.
• Support and develop Control Room Operators, promoting high standards and continuous improvement.
• Ensure compliance with SOPs, legislation, and data protection requirements.

Skills

Leadership

Security monitoring

CCTV operation

Incident response

Communication

Education

SIA Public Space Surveillance Licence

Tools

CCTV systems

Access control systems

Security monitoring software

Microsoft Office

Job description

Wilson James is recruiting a Control Room Supervisor for the London site. This permanent, full-time role operates on a 4-on/4-off shift pattern from 6am–6pm and 6pm–6am, with a pay rate of £18.00 per hour.

The role centers on real-time security coordination, CCTV monitoring, and incident response to protect artefacts and people. You will lead a control room team, oversee alarms and access control, maintain situational awareness, and ensure precise reporting while adhering to SOPs and data