London 24/7 Security Control Room Lead

Wilson James; Greater London; On-site; GBP 34,000 - 36,000; Full time

Benefits offered by this job

Annual leave 5.6 weeks

Life assurance and mental health支持

Online GP access

Cycle to Work scheme

Job summary

Wilson James is seeking an experienced Security Control Room Supervisor to join our team at one of our clients in West London. This role provides operational leadership within a 24-hour security environment, overseeing control room operations and coordinating security resources to safeguard visitors, staff, contractors, and assets.

You will manage a team, monitor CCTV, respond to alarms, and lead incident responses while maintaining rigorous log records and reporting.

Qualifications

• Valid SIA licences and First Aid at Work qualification.
• Experience supervising or leading teams in a security control room.
• Strong CCTV monitoring and incident management experience.
• Excellent verbal and written communication; report writing.
• Calm under pressure with good decision making.
• Strong customer service and professional visitor experience.
• Competent IT skills with reporting software.

Responsibilities

• Supervise and lead a team of Security Officers, ensuring duties align with site procedures.
• Manage daily staff deployment, patrol schedules, static posts, and break rotations.
• Monitor CCTV to prevent and detect crime, incidents, and breaches.
• Respond to alarms, panic alarms, and access control alerts.
• Coordinate responses to incidents including medical emergencies and evacuations.
• Maintain accurate control room records and incident logs.
• Oversee key management and controlled assets.
• Verify contractor permits and oversee access control processes.
• Coordinate staffing levels and shift handovers.
• Conduct system checks and liaise with contractors for compliance.

Skills

SIA Door Supervisor Licence

SIA CCTV Licence

First Aid at Work

Team supervision experience

CCTV monitoring

Incident management

Report writing

Customer service

IT security systems

Tools

Security management systems

Access control systems

Job description

Wilson James is seeking an experienced Security Control Room Supervisor to join our team at one of our clients in West London. This role provides operational leadership within a 24-hour security environment, overseeing control room operations and coordinating security resources to safeguard visitors, staff, contractors, and assets.

You will manage a team, monitor CCTV, respond to alarms, and lead incident responses while maintaining rigorous log records and reporting.