Multisite Retail Customer Service Manager

Entain; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading betting and gaming company is seeking a Retail Customer Service Manager who will deliver exceptional customer service and maintain high standards in their shops. In this role, you will process customer transactions, handle complaints, and contribute to a positive customer experience. Ideal candidates are 18+, proactive, and skilled in communication. The position offers a full-time role with competitive benefits and a supportive work environment.

Benefits

Optional overtime

Pension Scheme

Discounts through Entain Deals

Healthcare support

Development opportunities

Qualifications

• Must be 18 years of age or over to work in betting shops.
• Passion for delivering great customer service.
• Enjoy building strong relationships and communicate effectively.
• Self-motivated and proactive.
• Ability to deal with challenging situations calmly.

Responsibilities

• Deliver outstanding customer service.
• Encourage safer gambling.
• Process customer transactions including cash handling.
• Maintain high shop standards.
• Handle customer complaints with empathy.

Skills

Customer Service

Communication

Problem-solving

Self-motivated

Teamwork

Job description

A leading betting and gaming company is seeking a Retail Customer Service Manager who will deliver exceptional customer service and maintain high standards in their shops. In this role, you will process customer transactions, handle complaints, and contribute to a positive customer experience. Ideal candidates are 18+, proactive, and skilled in communication. The position offers a full-time role with competitive benefits and a supportive work environment.