Multisite Facilities & Operations Manager

Manchester Arndale; United Kingdom; On-site; GBP 45,000 - 60,000; Full time

Job summary

OCS UK & Ireland is seeking a Facilities Manager to oversee two client sites (Weymouth & Plymouth) with travel to other sites for meetings & training. You will lead a multi-service operations team to deliver high-quality facilities services within budget and KPI targets.

The ideal candidate will have proven FM experience, strong leadership and financial acumen, and be adept at managing client relationships while driving continuous improvement across health, safety, and regulatory standards.

Qualifications

• Must have Right to Work in the UK and willingness to undertake a DBS.
• Proven facilities management experience within a multi-service operational environment.
• Experience leading and managing diverse teams across multiple service lines.
• Strong operational, financial, and contract management skills.
• Experience managing client relationships and delivering services against agreed performance measures.
• Excellent communication, leadership, and organisational skills.
• Strong IT skills, including Excel and PowerPoint.
• Demonstrable experience delivering high-quality facilities services and driving continuous improvement initiatives.

Responsibilities

• Oversee the day-to-day operation of the contract, ensuring services are delivered effectively, efficiently, and in line with contractual requirements.
• Lead and manage operational teams through supervisory and leadership structures, including catering, cleaning, security, porterage, and front-of-house services.
• Monitor service delivery standards and implement corrective actions where necessary to maintain contractual KPIs and SLAs.
• Develop, implement, and maintain standard operating procedures to ensure compliance with health, safety, quality, and regulatory requirements.
• Conduct regular site inspections and audits to ensure safe, compliant, and well-maintained working environments.
• Manage operational budgets, monitor financial performance, and identify opportunities for cost savings and service improvements.
• Produce and present operational and financial reports to clients and senior management.
• Build and maintain positive working relationships with clients, stakeholders, suppliers, and subcontractors.
• Manage service contracts and vendor relationships to ensure value for money and high-quality service delivery.
• Ensure all activities are carried out in accordance with company policies, procedures, and statutory obligations.
• Drive continuous improvement initiatives and support innovation in service delivery across the contract.
• Lead, develop, motivate, and support teams to achieve operational objectives and maintain high levels of employee engagement.

Skills

Facilities management

Team leadership

Contract management

Budget management

Stakeholder management

Communication

MS Office (Excel/PowerPoint)

Continuous improvement

Education

NEBOSH or IOSH qualification

Legionella certification (preferred)

Professional body membership

Tools

Microsoft Office

Job description

OCS UK & Ireland is seeking a Facilities Manager to oversee two client sites (Weymouth & Plymouth) with travel to other sites for meetings & training. You will lead a multi-service operations team to deliver high-quality facilities services within budget and KPI targets.

The ideal candidate will have proven FM experience, strong leadership and financial acumen, and be adept at managing client relationships while driving continuous improvement across health, safety, and regulatory standards.