Multi-Site Soft Services Leader | P&L & Growth

Manchester Arndale; West of England; On-site; GBP 65,000 - 95,000; Full time

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Job summary

OCS UK & Ireland is a leading facilities management company delivering services across facilities management, hard services, cleaning, security and catering. We are seeking a regional leader to ensure profitable, efficient and safe operation of cleaning and security contracts in the South-West region, driving debt management and timely invoicing while growing existing business.

You will manage multiple sites, mentor onsite teams, liaise with regulatory bodies and secure major contracts, all

Qualifications

• Knowledge of soft services and experience in delivery is essential.
• Experience of managing a multi site, service based, national, low margin business.
• Right to work in the UK.
• Must be self-motivated and results orientated with effective inter – personal skills and the ability to communicate at all levels.
• Highly organised with the ability to prioritise workload and delegate effectively to direct reports.
• Ability to mentor and develop subordinates, counselling and coaching as necessary.
• High degree of interest in their own personal development and future career progression.
• Proven track record of management experience which has been gained ideally within the industry with full P&L accountability.
• Evidence of “hands-on” operational experience and a track record of successful client relationship management.
• Proven record of managing, motivating, developing and retaining a dispersed workforce through others.
• Evidence of having grown the businesses for which P&L accountability is claimed above.

Responsibilities

• Manage the delivery of all services in your specific area to provide consistently high levels of performance that meet contractual obligations to customers and the strategic objectives of the Division.
• Build a network of close partnerships with customers in the Area, developing strong account management and encouraging multi-level relationships between all services, teams and customer teams.
• Communicate clearly and positively with staff at all levels in your area to create a focus on business goals and build an environment where all staff are valued for their contribution.
• Support the sales function where required in preparing commercial tenders and in delivering sales presentations relevant to developing the business in the area.
• Recruit, develop and, if necessary, manage the performance of all onsite operational management to deliver OCS and customer requirements within the Area.
• Liaise with OCS internal and external statutory bodies to ensure compliance with OCS and industry regulations with particular emphasis on ISO quality systems and health & safety.
• Take an active part with Management in ensuring the retention of major contracts that come up for re-tender.
• Liaise with other Facilities Managers to ensure high levels of staff motivation and productivity, increasing staff retention.
• Have P & L accountability for your area of operation and ensure that it is managed within budget, ensuring that maximum revenue and gross margin are achieved.

Skills

Soft services

Multi-site management

P&L accountability

Job description

OCS UK & Ireland is a leading facilities management company delivering services across facilities management, hard services, cleaning, security and catering. We are seeking a regional leader to ensure profitable, efficient and safe operation of cleaning and security contracts in the South-West region, driving debt management and timely invoicing while growing existing business.

You will manage multiple sites, mentor onsite teams, liaise with regulatory bodies and secure major contracts, all