Facilities Manager

Manchester Arndale; United Kingdom; Remote; GBP 45,000 - 60,000; Full time

Job summary

OCS UK & Ireland is seeking a Facilities Manager to oversee two client sites (Weymouth & Plymouth) with travel to other sites for meetings & training. You will lead a multi-service operations team to deliver high-quality facilities services within budget and KPI targets.

The ideal candidate will have proven FM experience, strong leadership and financial acumen, and be adept at managing client relationships while driving continuous improvement across health, safety, and regulatory standards.

Qualifications

• Must have Right to Work in the UK and willingness to undertake a DBS.
• Proven facilities management experience within a multi-service operational environment.
• Experience leading and managing diverse teams across multiple service lines.
• Strong operational, financial, and contract management skills.
• Experience managing client relationships and delivering services against agreed performance measures.
• Excellent communication, leadership, and organisational skills.
• Strong IT skills, including Excel and PowerPoint.
• Demonstrable experience delivering high-quality facilities services and driving continuous improvement initiatives.

Responsibilities

• Oversee the day-to-day operation of the contract, ensuring services are delivered effectively, efficiently, and in line with contractual requirements.
• Lead and manage operational teams through supervisory and leadership structures, including catering, cleaning, security, porterage, and front-of-house services.
• Monitor service delivery standards and implement corrective actions where necessary to maintain contractual KPIs and SLAs.
• Develop, implement, and maintain standard operating procedures to ensure compliance with health, safety, quality, and regulatory requirements.
• Conduct regular site inspections and audits to ensure safe, compliant, and well-maintained working environments.
• Manage operational budgets, monitor financial performance, and identify opportunities for cost savings and service improvements.
• Produce and present operational and financial reports to clients and senior management.
• Build and maintain positive working relationships with clients, stakeholders, suppliers, and subcontractors.
• Manage service contracts and vendor relationships to ensure value for money and high-quality service delivery.
• Ensure all activities are carried out in accordance with company policies, procedures, and statutory obligations.
• Drive continuous improvement initiatives and support innovation in service delivery across the contract.
• Lead, develop, motivate, and support teams to achieve operational objectives and maintain high levels of employee engagement.

Skills

Facilities management

Team leadership

Contract management

Budget management

Stakeholder management

Communication

MS Office (Excel/PowerPoint)

Continuous improvement

Education

NEBOSH or IOSH qualification

Legionella certification (preferred)

Professional body membership

Tools

Microsoft Office

Job description

About The Role:

Days of Working: This position will be based between two main client sites, Weymouth & Plymouth with travel to other sites for meetings / training, working Monday - Friday.

Working as part of the Operations team, the Facilities Manager will be responsible for overseeing operational aspects and for implementing and maintaining the Company's policies and procedures within your scope of responsibility. To lead a team of employees to provide a fully integrated service to the contract, managing all operational teams employed to ensure efficient and effective service provision in line with agreed budgets and service specifications. Monitor and report on the quality and financial performance of the services within the scope of the contract, to include innovation in service delivery. Aim to continuously improve the service delivery to the client.

As part of your role, your key responsibilities will include, but are not limitedto:

• Oversee the day-to-day operation of the contract, ensuring services are delivered effectively, efficiently, and in line with contractual requirements.
• Lead and manage operational teams through supervisory and leadership structures, including catering, cleaning, security, porterage, and front-of-house services.
• Monitor service delivery standards and implement corrective actions where necessary to maintain contractual KPIs and SLAs.
• Develop, implement, and maintain standard operating procedures to ensure compliance with health, safety, quality, and regulatory requirements.
• Conduct regular site inspections and audits to ensure safe, compliant, and well-maintained working environments.
• Manage operational budgets, monitor financial performance, and identify opportunities for cost savings and service improvements.
• Produce and present operational and financial reports to clients and senior management.
• Build and maintain positive working relationships with clients, stakeholders, suppliers, and subcontractors.
• Manage service contracts and vendor relationships to ensure value for money and high-quality service delivery.
• Ensure all activities are carried out in accordance with company policies, procedures, and statutory obligations.
• Drive continuous improvement initiatives and support innovation in service delivery across the contract.
• Lead, develop, motivate, and support teams to achieve operational objectives and maintain high levels of employee engagement.

The ideal candidate should meet the following criteria:

• Must have Right to Work in the UK and willingness to undertake a DBS.
• Proven facilities management experience within a multi-service operational environment.
• Experience leading and managing diverse teams across multiple service lines.
• Strong operational, financial, and contract management skills.
• Experience managing client relationships and delivering services against agreed performance measures.
• Excellent communication, leadership, and organisational skills.
• Strong IT skills, including proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
• Demonstrable experience delivering high-quality facilities services and driving continuous improvement initiatives.

Desirable:

• NEBOSH or IOSH qualification.
• Legionella legislation certification and/or Responsible Person qualification.
• Membership of a relevant professional body.
• Appropriate facilities management, technical, or trade qualifications.
• Experience managing complex facilities management contracts within commercial, public sector, healthcare, or education environments.
• Knowledge of compliance, auditing, and statutory maintenance requirements.
• SIA licence preferred and full training can be given

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer: Ranked 36th on Glassdoor's Best Companies to Work For 2025 - we value and motivate our people.

Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth: 600+ live learners across UK&I - Empowering colleagues with further development and qualifications!

Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.