Multimodal Export Operator

SEKO Logistics; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading logistics provider in Manchester is seeking an individual to support its Export Team. The ideal candidate will handle key accounts, ensure compliance with operating procedures, and manage export operations. You'll need specialized knowledge in freight forwarding and excellent customer service skills. The role offers a permanent position with a competitive benefits package including a pension scheme, referral program, and private healthcare after 6 months. Join us in delivering exceptional service to our clients while growing your career.

Benefits

Pension scheme

Referral scheme

Death in service benefit

Private healthcare

25 days annual leave plus bank holidays

Employee assistance programme

Retailer discounts

Qualifications

• Knowledge of operational freight forwarding essential.
• Customer service skills highly valued.
• Computer literate in Word, Excel, and Outlook required.
• Familiarity with UK Customs procedures necessary.

Responsibilities

• Support Export Team with key accounts and client requirements.
• Ensure compliance with Standard Operating Procedures.
• Assist in customs procedures and liaise with suppliers.
• Manage export operations from start to finish.
• Conduct timely invoicing and administrative tasks.
• Maintain effective communication with all stakeholders.

Skills

Operational freight forwarding

Customer service skills

Computer literacy

Knowledge of UK Multimodal Export

Good attention to detail

Team player

Good geographical knowledge

Job description

About Us

At SEKO, expert logistics and supply chain management is what we do. We deliver award-winning Ecommerce Solutions, Value-Added Freight

Forwarding and specialist White Glove Services - empowering our clients with the tools to achieve remarkable growth across borders.

To ensure we retain our position at the forefront of this exciting and rapidly developing industry, we want to find new people to work with us, who want to share in the future success of the business. We’re always looking for ambitious, dedicated, and problem-solving individuals to join us in providing game-changing solutions for our clients.

Job Purpose

The purpose of this role is to actively support the continued growth and success of SEKO Logistics through a commitment to achieving our strategic goals.

Meeting and exceeding the client expectations and actively support the Export Department with the smooth running of key accounts and client development through a committed approach to customer service, pro-active communication and relationship building with all customers, suppliers, colleagues and overseas offices.

Effective time management and commitment to looking for new opportunities for growth and development from our existing customer base.

Teamwork is imperative and customer needs, are paramount.

Key responsibilities

• Proactively support all aspects of the Export Team by handling Key Accounts and the day to day requirements for clients
• Understand and comply with Standard Operating Procedures set out in line with customer requirements
• Customs Procedures - Assist the team in ensuring correct customs procedures are being used and followed
• Liaise with agents / suppliers as necessary
• Manage Air / Road / Sea Export operations from start to finish
• Adopt good Commercial awareness
• Timely and accurate invoicing and administrative tasks
• Clear, effective communication

Skills and qualifications

• Specialized knowledge – operational freight forwarding
• Skills – customer service / customer facing service skills
• Abilities – computer literate, word, excel, outlook, well organized
• Knowledge of UK Multimodal Export and customs procedures
• Hands on approach-positive attitude
• Ability to think on your feet
• Ability to prioritize workloads
• Good attention to detail
• Team Player
• Good Geographical knowledge

Details

• Monday – Friday
• 9am – 5 : 30pm
• 37.5 hours per week
• Permanent

Compensation and benefits

• Pension scheme (5% employee, 3% employer contributions)
• Referral scheme
• Death in service (4x salary)
• Private healthcare after 6 months service
• 25 days annual leave + bank holidays with an extra day after 5,8-, and 10-years’ service
• Employee assistance programme
• Retailer discounts