Multi Skilled Team Member

Accor; Sheffield; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel chain in the United Kingdom is seeking a Multi Skilled Team Member to manage reception duties and provide exceptional service to guests. You will ensure a warm welcome and assist guests throughout their stay, while also managing check-ins and handling feedback. The ideal candidate possesses strong customer service skills, flexibility in working hours, and is able to multi-task in a busy environment. With a commitment to diversity, this role promises numerous opportunities for growth within the company.

Benefits

Free night stays in UK hotels

Discounted hotel rates globally

Continuous learning and development with Accor Academy

Qualifications

• Previous experience in similar role is preferable.
• Friendly and approachable with excellent customer service skills.
• Flexibility in working hours is essential.
• Excellent time management and organizational abilities.
• Proficiency in basic computer applications.

Responsibilities

• Be responsible for the reception desk and processing check in/out.
• Provide a friendly and personalized welcome for guests.
• Handle and resolve guest feedback efficiently.
• Assist in both reception and F&B tasks as needed.

Skills

Excellent customer service skills

Flexibility in working hours

Basic IT skills

Problem-solving skills

Time management abilities

Tools

Microsoft Office Suite

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Job Description

A job, a career or a calling - whatever brings you here, we have something for you!

As our next Multi Skilled Team Member, you…

Are extending a warm welcome to our guests , putting their well-being at the heart of everything you do, while adding your personal touch to their stay.

Responsibilities

• Be responsible for the reception desk and processing check in / out.
• Provide a friendly and personalised welcome for our guests
• Convey the image of the brand and the hotel
• You will have the ability to multi-task and have a proactive personality in this busy hands on role
• Provide guests with a single point of contact throughout their stay
• Be ready to assist at any stage of the guests stay, from welcome to farewell
• Handle and resolve any guest feedback and is able to handle them in the most efficient and satisfying manner
• Promoting company’s ALL loyalty programme
• Prepare all the documents required for the day
• Ensure food safety and hygiene standards are maintained.
• Flexibly assist in both reception and F&B tasks based on hotel occupancy and needs.

You must be eligible to live and work in the UK to apply for this position and be in possession of a current visa.

A little more information

To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.

To ensure you can best welcome and care for our guests you will need to be fluent in English.

Ready to discover more? Get in touch with us. We would love to hear from you.

One more thing…

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.

What we are looking for

• A self-starter with the ability to work unsupervised
• Someone with a positive attitude, a genuine customer service focus and the technical ability to process the nightly audit of all front office transactions
• A fast-thinking, customer focused problem solver with initiative that takes pride in creating and delivering memorable guest experiences whilst ensuring that all daily revenue has been captured and reported on
• Night Audit and / or Accounts experience is highly regarded as this role will provide a great career path into other areas of operations or finance

Benefits

• Free night stays in our UK hotels
• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple : make you grow and give you the spark to unleash your personality

As part of our team you can have

• Free night stays in our UK hotels
• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple : make you grow and give you the spark to unleash your personality

Information on the processing of personal data

When you submit an application to Accor UK Economy Hotels Limited, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.

We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.

In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016 / 679) and the Data Protection Act 2018).

Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.

Qualifications

• Previous experience in similar role is preferable.
• Friendly, approachable with excellent customer service skills.
• Flexibility in working hours essential
• Basic IT skills
• Excellent time management and organizational abilities
• Demonstrated problem-solving skills and attention to detail
• Proficiency in basic computer applications, including Microsoft Office Suite
• Ability to work effectively in a team environment
• Flexibility to handle various tasks and adapt to changing priorities
• Full training provided

Additional Information

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.