Service Operations Lead – Heavy Plant & Machinery

NEOS Recruitment; Sittingbourne; Vor Ort; GBP 45.000 - 53.000; Vollzeit

Zusammenfassung

NEOS Recruitment is seeking a Service Supervisor in Sittingbourne, Kent, to lead a team of engineers in a busy workshop and oversee day-to-day service operations. The role requires ensuring machinery is maintained to high standards and coordinating workloads to meet deadlines.

You will support engineers with fault diagnostics, manage customer communications and ensure health and safety compliance while maintaining accurate service records.

Qualifikationen

• Experience supervising engineers and coordinating service workloads.
• Strong mechanical knowledge in heavy plant or machinery.
• Hands-on fault finding and diagnostics.
• Excellent organisational and communication skills.
• Focus on safety, quality and customer satisfaction.

Aufgaben

• Oversee the day-to-day running of the service department and workshop.
• Supervise and support a team of service engineers and fitters.
• Allocate jobs and manage workloads to meet timescales.
• Monitor servicing, maintenance and repair work to high standards.
• Provide technical support to engineers with fault finding and diagnostics.
• Coordinate parts, equipment and resources to minimise downtime.
• Liaise with customers regarding repairs and ongoing issues.
• Ensure all work complies with health and safety requirements.
• Maintain service records and relevant documentation.
• Identify opportunities to improve workshop efficiency and service quality.

Kenntnisse

Mechanical knowledge

Team leadership

Fault finding

Customer communication

Organisational skills

Jobbeschreibung

NEOS Recruitment is seeking a Service Supervisor in Sittingbourne, Kent, to lead a team of engineers in a busy workshop and oversee day-to-day service operations. The role requires ensuring machinery is maintained to high standards and coordinating workloads to meet deadlines.

You will support engineers with fault diagnostics, manage customer communications and ensure health and safety compliance while maintaining accurate service records.