Service Growth Manager – Heavy Plant & Equipment

Neos Recruitment Ltd; Kettering; On-site; GBP 55,000 - 65,000; Full time

Benefits offered by this job

Company vehicle

Bonus potential

Job summary

NEOS Engineering in Kettering is seeking an experienced Service Manager to lead Field Service & Workshop Engineers and drive profitable service operations in the heavy plant sector. You will own the service function, grow revenue, and deliver excellent technical and commercial support to customers.

We are looking for a commercially astute manager who can win new business, manage key accounts and optimise margins, productivity and utilisation across the service team.

Qualifications

• Experience leading service teams in heavy plant or construction equipment.
• Strong commercial acumen with ability to grow service revenue.
• Proven ability to manage key accounts and deliver profits.

Responsibilities

• Manage and develop a team of Field Service & Workshop Engineers.
• Drive revenue and profitability across the service department.
• Proactively identify and win new service, repair and maintenance business.
• Develop existing customers through strong Key Account Management.
• Negotiate warranty claims with manufacturers and suppliers.
• Manage service contracts and identify additional revenue opportunities.
• Maximise engineer utilisation, productivity and efficiency.
• Build strong relationships with key customers.
• Monitor departmental margins, performance and KPIs.
• Ensure customers receive an excellent level of technical and commercial support.

Skills

Team leadership

Revenue growth

Key account management

Negotiation

Field service

Job description

NEOS Engineering in Kettering is seeking an experienced Service Manager to lead Field Service & Workshop Engineers and drive profitable service operations in the heavy plant sector. You will own the service function, grow revenue, and deliver excellent technical and commercial support to customers.

We are looking for a commercially astute manager who can win new business, manage key accounts and optimise margins, productivity and utilisation across the service team.