Multi-Site Night Manager – London Hostels

Youth Hostels Association (England & Wales); Greater London; On-site; GBP 19,000 - 25,000; Full time

Benefits offered by this job

10 nights free hostel stays per year

Staff discount and cash back portal

Free YHA Membership

Employee Assistance Program

Job summary

Youth Hostels Association (England & Wales) is seeking a confident Night Manager to oversee night operations across five London hostels: Central, Thameside, Earl's Court, St Paul’s, and Lee Valley.

This fixed-term role runs from October 2026 to April 2027, with a minimum commitment of 24 hours per week. You’ll gain diverse experience by working across multiple sites, enjoying varied shifts and responsibilities within a supportive team.

Qualifications

• Experience in hospitality or customer service, including the management and delivery of a quality service.
• Experience of managing a team - leading others and guiding team members (desirable).
• APLH level 2 qualifications and NVQ Level 3 within Customer Services, Hospitality, Tourism (desirable).
• Ability to manage varying pressures, prioritise, and handle conflicting duties.
• Basic IT skills (Microsoft Word, Outlook, Excel).
• Knowledge of YHA's core purpose and HEART values.

Responsibilities

• Directing and supporting team members.
• Resolving difficult situations and emergencies in a professional and efficient manner.
• Ensuring the security of the hostel.
• Ensuring regular hostel inspections are carried out.
• Carrying out cleaning duties.
• Preparing for breakfast service.

Skills

Hospitality experience

Team management

Customer service

Microsoft Office

Education

APL H level 2

NVQ Level 3 in Customer Services/Hospitality/Tourism

Tools

Microsoft Office

Job description

Youth Hostels Association (England & Wales) is seeking a confident Night Manager to oversee night operations across five London hostels: Central, Thameside, Earl's Court, St Paul’s, and Lee Valley.

This fixed-term role runs from October 2026 to April 2027, with a minimum commitment of 24 hours per week. You’ll gain diverse experience by working across multiple sites, enjoying varied shifts and responsibilities within a supportive team.