Night Manager

Youth Hostels Association (England & Wales); Greater London; On-site; GBP 19,000 - 25,000; Full time

Benefits offered by this job

10 nights free hostel stays per year

Staff discount and cash back portal

Free YHA Membership

Employee Assistance Program

Job summary

Youth Hostels Association (England & Wales) is seeking a confident Night Manager to oversee night operations across five London hostels: Central, Thameside, Earl's Court, St Paul’s, and Lee Valley.

This fixed-term role runs from October 2026 to April 2027, with a minimum commitment of 24 hours per week. You’ll gain diverse experience by working across multiple sites, enjoying varied shifts and responsibilities within a supportive team.

Qualifications

• Experience in hospitality or customer service, including the management and delivery of a quality service.
• Experience of managing a team - leading others and guiding team members (desirable).
• APLH level 2 qualifications and NVQ Level 3 within Customer Services, Hospitality, Tourism (desirable).
• Ability to manage varying pressures, prioritise, and handle conflicting duties.
• Basic IT skills (Microsoft Word, Outlook, Excel).
• Knowledge of YHA's core purpose and HEART values.

Responsibilities

• Directing and supporting team members.
• Resolving difficult situations and emergencies in a professional and efficient manner.
• Ensuring the security of the hostel.
• Ensuring regular hostel inspections are carried out.
• Carrying out cleaning duties.
• Preparing for breakfast service.

Skills

Hospitality experience

Team management

Customer service

Microsoft Office

Education

APL H level 2

NVQ Level 3 in Customer Services/Hospitality/Tourism

Tools

Microsoft Office

Job description

NightManager

London hostels: YHA London Central, YHA London Earls Court, YHA London Lee Valley, YHA London St Pauls and YHA London Thameside

Fixed term, flexible contract - October 2026 to April 2027

Minimum 24 hours per week

£13.63 per hour plus £1.20 per hour Local Living Allowance

We're looking for a confident and adaptable Night Manager to oversee night operations across five vibrant London locations: YHA London Central, YHA London Thameside, YHA London Earl's Court, YHA London St Paul's, and YHA London Lee Valley.

This is a unique opportunity for someone who thrives on variety. Instead of being based in a single property, you'll experience the energy and character of multiple sites across the capital - from the buzz of central London to the calmer surroundings of Lee Valley. Every shift brings a new environment, new guests, and a fresh perspective.

This isn't your typical Night Manager position. You'll enjoy the rare chance to work across a diverse portfolio of locations, gaining broad experience while exploring different sides of London. It's ideal for someone who values independence, variety, and the unique atmosphere that each hostel brings.

Why work for YHA?

Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:

• 10 nights free hostel stays per year for you and up to 3 friends or family
• Access to YHA's staff discount and cash back portal
• Free YHA Membership each year
• Access to support via our Employee Assistance Program

There's lots more benefits to working for YHA so please visit our YHA Jobs website to find out more.

What will you be doing as a Night Manager?

We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:

• Directing and supporting team members
• Resolving difficult situations and emergencies in a professional and efficient manner
• Ensuring the security of the hostel
• Ensuring regular hostel inspections are carried out
• Carrying out cleaning duties
• Preparing for breakfast service

What Skills and Experience do you need to be a Night Manager?

Our Night Managers are responsible for ensuring the quality of service is maintained throughout the night, delivering excellent service to all of our guests and giving them a great experience with YHA.

To provide this service we are looking for candidates who have:

• Experience in hospitality or customer service, including the management and delivery of a quality service
• Experience of managing a team - experience of leading others, providing guidance to members of your team (desirable)
• APLH level 2 qualifications and NVQ Level 3 within Customer Services, Hospitality, Tourism (desirable)
• Ability to manage varying pressures, include peaks in workload demands - can prioritise, able to deal with conflicting duties
• Basic IT skills (ideally Microsoft Office) - able to use Microsoft Word, Outlook, Excel
• Knowledge and understanding of the core purpose of YHA - what YHA does and how we do it
• Demonstration of our HEART values - they're part of everything we do, and we look for people who bring them to life in everyday work

For more information about the role and the skills and experience required, please refer to the job description.

At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds. For more information about how we are creating an inclusive workplace please visit our jobs website.

Who are YHA?

YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.

If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.

How do you apply?

Submit your CV and complete the application form. For more information about our recruitment process, visit the job website. If you need any assistance, please email [e-mail]

Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date. You can also check on the progress of your application if you have signed up to Connect - our online candidate portal

If you require reasonable adjustments during the recruitment process, please get in touch by emailing [e-mail].

PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

YHA Job Title: Night Manager