Night Shift Manager

Kellan Group; City Of London; On-site; GBP 25,000 - 30,000; Full time

Job summary

Kellan Group seeks a Night Manager to oversee the hotel overnight shift, ensuring guest satisfaction, security and smooth operations. You will act as Manager on Duty and coordinate with the daytime team for a seamless handover.

Ideal candidates bring front-office leadership, strong English communication, and proficiency with Opera Cloud, delivering calm, decisive service through the night.

Qualifications

• Experience in front-office supervision or management.
• Excellent spoken and written English.
• Familiarity with Opera Cloud software.
• Ability to stay calm and professional under pressure.

Responsibilities

• Manage the hotel as Manager on Duty throughout the night.
• Welcome late arrivals and handle guest requests and complaints professionally.
• Complete overnight audits and operational checks.
• Ensure the hotel is secure, safe and ready for the morning team.
• Handle unexpected situations professionally.
• Monitor and resolve maintenance, security and operational issues.
• Provide a clear handover to the daytime team.

Skills

Front Office supervision

Guest service excellence

English proficiency

Decision making

Problem solving

Independent worker

Tools

Opera Cloud

Job description

Night Manager - ADHOC

As a Night Manager, you'll be responsible for the smooth running of the hotel overnight, ensuring excellent guest service, security and operational standards.

Pay: £20 per hour

Location: Central London

Key Responsibilities:

• Manage the hotel as Manager on Duty throughout the night.
• Welcome late arrivals and handle guest requests and complaints professionally.
• Complete overnight audits and operational checks.
• Ensure the hotel is secure, safe and ready for the morning team.
• Handle unexpected situations professionally.
• Monitor and resolve maintenance, security and operational issues.
• Provide a clear handover to the daytime team.

What We're Looking For:

• Previous Front Office supervisory or management experience, ideally in a luxury hotel.
• Excellent spoken and written English.
• Experience with Opera Cloud.
• Calm, professional and confident when handling challenges.
• Strong attention to detail and problem-solving skills.
• Ability to work independently and make decisions.
• Passion for delivering excellent guest experiences.