Night Manager

Millennium Hotels UK/EU - Careers; Greater London; On-site; GBP 29,700 - 36,300; Full time

Benefits offered by this job

Social Events

Training and development

Cash Health Plan cover option

Pension Salary Sacrifice Scheme

Career development and salary reviews

Interest free Season Ticket Loan Scheme

1 Volunteer Day per year

Complimentary meals

Length of Service related holiday scheme

My Millennium discount perks

Discount on accommodation worldwide

Life Assurance

Recommend a Friend Scheme

Job summary

The Chelsea Harbour Hotel is seeking a dedicated Night Manager to oversee late-night operations and ensure high guest satisfaction. You will manage Front of House staff, ensuring excellent communication and guest service.

Offering a competitive salary of £33,000 per year plus incentives, this role demands strong leadership and multitasking abilities in a hotel environment. Benefits include team activities, training, and discounts on accommodation worldwide among others.

Qualifications

• Strong background in hotel night-time front-of-house role.
• Ability to create memorable guest experiences with attention to detail.

Responsibilities

• Manage Front of House Operations during the Night shift.
• Ensure adherence to financial control procedures.
• Communicate with Front of House Manager concerning guest services.

Skills

Multitasking

Guest service

Leadership

Communication

Tools

Opera

Job description

The Chelsea Harbour Hotel is looking for a dynamic and energetic Night Manager, who has passion for delivering impeccable experiences across all areas of the house during the late hours, serving a mix of residents, members, and guests. The Night Manager needs a strong background in a hotel night-time front-of-house role, with a passion for creating memorable moments, attention to detail, and personalised guest service.

Night Manager Responsibilities

• Managing the Front of House Operations during the Night shift, including ensuring staffing levels are adequate within all Departments.
• Ensuring that all control procedures pertaining to the processing of all financial matters are adhered to at all times, including an accurate log of checks, and that any discrepancies are reported in the correct manner.
• Directly communicating with the Front of House Manager regarding all points concerning the Front Desk and Guest Services department at night.
• Conducting daily briefings with all Front Office staff to ensure that all are aware of hotel movement.
• Ensuring guest communication is executed in a timely manner, either written or verbal.
• Completing shift handovers in a comprehensive manner.

Essential Skills

• Ability to multitask.
• Capacity to proactively manage the operation.
• Knowledge of Opera, H&S, large hotel operations.
• Skill in communication, guest service and leadership.
• Leadership qualities.
• Strong communicator.
• Personable.
• Flexible.
• Calm under pressure.
• Approachable.
• Focused.

Benefits Package

• Social Events, Wellbeing and Team Activities.
• Training and development.
• Cash Health Plan cover option available.
• Pension Salary Sacrifice Scheme.
• Career development and salary reviews.
• Interest free Season Ticket Loan Scheme.
• 1 Volunteer Day per year (fully paid and in addition to your annual leave).
• Complimentary meals prepared by our chefs.
• Length of Service related holiday scheme.
• My Millennium discount perks.
• Discount on accommodation worldwide and 50% off Food and Beverage Outlets.
• Life Assurance.
• Recommend a Friend Scheme.

Key Information

• Salary: £33,000 per annum plus incentives.
• Address: SW10 0XG.
• Working hours: 40 hours weekly.

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng's Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character, and clearly defined hotel brands within it. There are real opportunities to develop and gain promotion within the industry.