Multi-Modal Import Operator

Reed; Altrincham; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading logistics organisation is seeking a Multi-Modal Import Operator in Altrincham. You will manage the full transportation cycle across air, ocean, rail, and road. The role requires proven experience in logistics operations, strong communication skills, and a focus on compliance. Join a team that values development and offers a rewarding work environment with a salary of up to £35,000. Apply today!

Qualifications

• Proven experience in multi-modal logistics operations.
• Strong understanding of customs procedures and legal requirements.
• Excellent communication and relationship-building skills.

Responsibilities

• Manage end-to-end shipment processes across multiple modes of transport.
• Quote and follow up on rates ensuring customer satisfaction.
• Ensure customs declarations are legally compliant and processed efficiently.

Skills

Multi-modal logistics operations

Customs procedures

Communication skills

Attention to detail

MS Office proficiency

CargoWise (ideally)

Team-oriented mindset

Education

Industry qualifications (e.g. BIFA)

Tools

MS Office

CargoWise

Job description

Multi-Modal Import Operator

Altrincham | Full-Time | 37.5 Hours per week (office based) Salary: up to £35,000 DOE

Reed is proud to be working in partnership with a leading logistics organisation to recruit a Multi-Modal Import Operator for their Manchester-based operations team. This is a fantastic opportunity for an experienced logistics professional to join a dynamic and forward‑thinking business that values operational excellence and team collaboration.

About the Role

This is an operations‑focused position with a strong commercial edge. You’ll be responsible for managing the full transportation cycle—air, ocean, rail, and road for import, export, and cross‑trade shipments. From quoting and booking to customs clearance and delivery, you’ll ensure every step is executed with precision and professionalism.

You’ll be the key point of contact for your assigned accounts, building strong client relationships, identifying opportunities for growth, and ensuring service excellence. The role also involves working closely with internal teams to maintain compliance, optimise processes, and support continuous improvement.

Key Responsibilities

• Manage end-to-end shipment processes across multiple modes of transport
• Quote and follow up on rates, ensuring competitive pricing and customer satisfaction
• Coordinate with suppliers, agents, and internal teams to ensure timely and accurate documentation
• Maintain shipment schedules and proactively update clients
• Ensure customs declarations are legally compliant and processed efficiently
• Monitor KPIs, mitigate financial risks, and support internal SOP adherence
• Identify opportunities for service improvement and account growth

What We’re Looking For

• Proven experience in multi‑modal logistics operations
• Strong understanding of customs procedures and legal requirements
• Excellent communication and relationship‑building skills
• High attention to detail and ability to work under pressure
• Proficiency in MS Office and ideally CargoWise
• Flexible, proactive, and team‑oriented mindset

Desirable

• Industry qualifications (e.g. BIFA)
• Experience in client‑facing account management

Why Apply?

This is a brilliant opportunity to join a company that values its people and invests in their development. You’ll be part of a supportive team with a positive culture, working in a fast‑paced and rewarding environment.

Interested?

Apply today or contact Adam Norris at Reed Procurement & Supply Chain for a confidential discussion.