IT Service Delivery Manager - MSP & Azure

Maxwell Bond; Manchester; On-site; GBP 67,500 - 82,500; Full time

Benefits offered by this job

25 days holidays plus bank holidays

Extra day off for your birthday

Job summary

A leading IT consultancy in Manchester is seeking an IT Service Desk Manager to oversee service delivery and manage relationships with software suppliers. The ideal candidate has proven experience in IT service management, particularly in an MSP environment, and a strong understanding of cloud platforms like Azure. Responsibilities include managing escalations for IT issues and providing guidance on compliance and security. This role offers a salary up to £75,000, along with generous holiday benefits.

Qualifications

• Proven experience as an IT Service Manager in an MSP environment.
• Strong understanding of cloud platforms, notably Azure.
• Knowledge of IT service management principles and security compliance.

Responsibilities

• Manage relationships with multiple software suppliers.
• Oversee service delivery including help-desk support and onboarding.
• Provide guidance on security, compliance, and governance.

Skills

IT service management

Relationship management

Cloud platforms (Azure)

Security and compliance understanding

Process improvement

Job description

A leading IT consultancy in Manchester is seeking an IT Service Desk Manager to oversee service delivery and manage relationships with software suppliers. The ideal candidate has proven experience in IT service management, particularly in an MSP environment, and a strong understanding of cloud platforms like Azure. Responsibilities include managing escalations for IT issues and providing guidance on compliance and security. This role offers a salary up to £75,000, along with generous holiday benefits.