Service Delivery & Security Manager

Reply; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading IT consultancy in the UK is seeking a Service Manager to lead a team of service delivery technicians and security analysts. This role involves overseeing service operations, ensuring compliance with ITIL practices, and enhancing service delivery through strong technical guidance. Ideal candidates will have leadership experience, in-depth ITIL knowledge, and proficiency with ITSM tools such as ServiceNow.

Qualifications

• Proven ability to inspire and motivate teams.
• In-depth knowledge of service delivery and ITIL practices.
• Excellent project and people management abilities.

Responsibilities

• Oversee daily service delivery and security operations.
• Lead support teams to resolve incidents and service requests.
• Monitor, triage, and manage incidents for timely resolution.

Skills

Leadership

ITIL Service Management

ServiceNow

Cyber Security

AWS

CI/CD Pipelines

Linux

Agile Methodologies

Tools

ServiceNow

Jenkins

Ansible

GIT

Job description

A leading IT consultancy in the UK is seeking a Service Manager to lead a team of service delivery technicians and security analysts. This role involves overseeing service operations, ensuring compliance with ITIL practices, and enhancing service delivery through strong technical guidance. Ideal candidates will have leadership experience, in-depth ITIL knowledge, and proficiency with ITSM tools such as ServiceNow.