Security Service Delivery Manager — SLA & Customer

Nomios UK&I; Basingstoke; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Free hot & cold drinks

Breakfast items

Snacks and lunches

Commission scheme

Travel expenses

Job summary

A leading technology firm in Basingstoke seeks a Service Delivery Manager to oversee customer service delivery and ensure satisfaction. Responsibilities include managing service transitions, attaining SLAs, and reporting on service performance. Ideal candidates will have at least three years of experience in a similar role, a degree in Business or IT, and strong stakeholder management skills. This full-time hybrid position offers competitive salary and benefits, with travel expected across the UK.

Qualifications

• At least three years’ experience as Service Delivery Manager for a mature SOC.
• Knowledge of Service Management tools and cyber security concepts.
• Strong persuasion skills and talent for delivering engaging presentations.

Responsibilities

• Own the Service Transition for onboarding new customers.
• Deliver customers’ SLAs and KPIs successfully.
• Lead Service Reviews and collaborate with internal stakeholders.

Skills

Fluent in English

Stakeholder management

Team player

Analytical skills

Problem-solving

Education

Degree in Business or IT

Equivalent work experience

Tools

CRM

Salesforce

Confluence

Microsoft 365

Power apps

Job description

A leading technology firm in Basingstoke seeks a Service Delivery Manager to oversee customer service delivery and ensure satisfaction. Responsibilities include managing service transitions, attaining SLAs, and reporting on service performance. Ideal candidates will have at least three years of experience in a similar role, a degree in Business or IT, and strong stakeholder management skills. This full-time hybrid position offers competitive salary and benefits, with travel expected across the UK.