MSP Field Engineer (2nd/3rd Line) – Onsite & Cloud Projects

Xact Placements Limited; Basingstoke; On-site; GBP 38,000 - 45,000; Full time

Job summary

A well-established Managed Service Provider in Basingstoke is seeking an experienced 2nd / 3rd Line Support Engineer to join their technical team. The ideal candidate will have strong MSP experience and excellent customer-facing skills, providing high-quality technical support both remotely and onsite. Responsibilities include delivering infrastructure and cloud projects, configuring networks, and acting as an escalation point for complex issues. A full UK driving licence is required, and the salary ranges from £38,000 to £45,000 per annum.

Qualifications

• Proven experience in a 2nd / 3rd Line role within an MSP.
• Strong background supporting Windows Server and Microsoft 365 environments.
• Experience with virtualisation technologies (VMware and/or Hyper-V).
• Solid understanding of networking and security, including firewalls and VPNs.
• Familiarity with backup and business continuity solutions.
• Confident communicator with excellent customer-facing skills.
• Ability to manage multiple priorities and work effectively under pressure.
• Full UK driving licence.

Responsibilities

• Providing high-quality technical support remotely and onsite.
• Acting as an escalation point for complex support issues.
• Delivering infrastructure and cloud projects from design through to implementation.
• Configure, support, and maintain networks and firewalls.
• Working closely with customers to understand technical challenges and provide effective solutions.
• Carrying out site visits, system upgrades, and planned maintenance.
• Producing clear technical documentation and handovers.

Skills

Customer-facing communication

Technical support

MSP experience

Networking knowledge

Tools

VMware

Hyper-V

Windows Server

Microsoft 365

Job description

A well-established Managed Service Provider in Basingstoke is seeking an experienced 2nd / 3rd Line Support Engineer to join their technical team. The ideal candidate will have strong MSP experience and excellent customer-facing skills, providing high-quality technical support both remotely and onsite. Responsibilities include delivering infrastructure and cloud projects, configuring networks, and acting as an escalation point for complex issues. A full UK driving licence is required, and the salary ranges from £38,000 to £45,000 per annum.