2nd Line IT Support Engineer – MSP, Cloud & Networking

Searchability®; Farnborough; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Ongoing technical development

Exposure to modern Microsoft platforms

Collaborative team environment

Job summary

A managed service provider in the United Kingdom is looking for an experienced 2nd Line Helpdesk Engineer. This full-time role involves resolving escalated tickets, troubleshooting infrastructure, and supporting various cloud and networking technologies. The position offers an opportunity for professional development whilst working in a collaborative team environment and engaging with diverse client infrastructures. Ideal candidates will have at least 3 years of IT support experience and strong knowledge of Windows Server environments.

Qualifications

• Minimum 3 years’ experience within an IT support environment.
• Strong knowledge of Windows Server environments.
• Experience with VMware and/or Hyper-V virtualisation.
• Understanding of Active Directory and Group Policy.
• Experience managing Microsoft 365 environments.

Responsibilities

• Resolve escalated tickets from the 1st Line team.
• Investigate, diagnose, and resolve infrastructure, cloud, and networking problems.
• Collaborate closely with senior engineers for escalations.

Skills

IT support experience

Windows Server

VMware/Hyper-V

Active Directory and Group Policy

Microsoft 365

Microsoft Azure

Microsoft Intune

Networking knowledge

Job description

A managed service provider in the United Kingdom is looking for an experienced 2nd Line Helpdesk Engineer. This full-time role involves resolving escalated tickets, troubleshooting infrastructure, and supporting various cloud and networking technologies. The position offers an opportunity for professional development whilst working in a collaborative team environment and engaging with diverse client infrastructures. Ideal candidates will have at least 3 years of IT support experience and strong knowledge of Windows Server environments.