Senior 3rd Line Engineer – MSP | Office 365 & Windows

Tela Technology; Greater London; On-site; GBP 35,000 - 50,000; Full time

Job summary

Tela Technology is seeking a 3rd Line Support Engineer in London to ensure exceptional customer experiences and resolve IT incidents. You will support team members, act as an escalation point, and travel to client sites as needed. Candidates should have a minimum of 2 years in a similar role and strong communication skills, with an interest in technology. This role requires in-office attendance at our London Bridge office. Working shifts between 08:00 and 18:30 are expected.

Qualifications

• Minimum of 2 years experience in a 3rd Line role within an MSP environment.
• Strong knowledge of Office 365 Administration.
• Ability to work autonomously and as part of a team.

Responsibilities

• Resolve incidents and service requests within SLAs.
• Utilise troubleshooting and configuration updates for resolutions.
• Mentor team members in best practices.
• Respond to critical incidents and provide efficient solutions.
• Update and create knowledge base articles.

Skills

Exceptional communication skills

A genuine interest in technology

Ability to build rapport

Self-motivated and enthusiastic

Tools

Office 365

Windows 7 to 11

Job description

Tela Technology is seeking a 3rd Line Support Engineer in London to ensure exceptional customer experiences and resolve IT incidents. You will support team members, act as an escalation point, and travel to client sites as needed. Candidates should have a minimum of 2 years in a similar role and strong communication skills, with an interest in technology. This role requires in-office attendance at our London Bridge office. Working shifts between 08:00 and 18:30 are expected.