Senior 3rd Line Engineer - Hybrid MSP, Diverse Projects

James Adams; Birmingham; Hybrid; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Opportunity for growth

Hybrid working: 3 days per week in the office

Diverse projects across client base

Job summary

A managed service provider based in Birmingham is hiring a 3rd Line Engineer to resolve complex technical issues and lead client projects. The ideal candidate will have substantial experience in IT support, excellent communication skills, and a methodical approach to problem-solving. This role offers hybrid working arrangements and opportunities for career growth within a supportive team of professionals.

Qualifications

• Proven experience in a 3rd line or senior technical support role.
• Strong problem-solving skills with a methodical approach to complex issues.
• Excellent communication skills for liaising with both technical teams and clients.

Responsibilities

• Act as the primary escalation point for complex technical issues from the 2nd line team.
• Conduct in-depth technical investigations and implement sophisticated solutions.
• Lead and participate in client-facing projects and infrastructure implementations.
• Provide technical mentorship and guidance to junior engineers.

Skills

Problem-solving skills

Technical support experience

Communication skills

Experience in IT projects

Job description

A managed service provider based in Birmingham is hiring a 3rd Line Engineer to resolve complex technical issues and lead client projects. The ideal candidate will have substantial experience in IT support, excellent communication skills, and a methodical approach to problem-solving. This role offers hybrid working arrangements and opportunities for career growth within a supportive team of professionals.