Field Support Engineer

Xact Placements Limited; Basingstoke; On-site; GBP 38,000 - 45,000; Full time

Job summary

A well-established Managed Service Provider in Basingstoke is seeking an experienced 2nd / 3rd Line Support Engineer to join their technical team. The ideal candidate will have strong MSP experience and excellent customer-facing skills, providing high-quality technical support both remotely and onsite. Responsibilities include delivering infrastructure and cloud projects, configuring networks, and acting as an escalation point for complex issues. A full UK driving licence is required, and the salary ranges from £38,000 to £45,000 per annum.

Qualifications

• Proven experience in a 2nd / 3rd Line role within an MSP.
• Strong background supporting Windows Server and Microsoft 365 environments.
• Experience with virtualisation technologies (VMware and/or Hyper-V).
• Solid understanding of networking and security, including firewalls and VPNs.
• Familiarity with backup and business continuity solutions.
• Confident communicator with excellent customer-facing skills.
• Ability to manage multiple priorities and work effectively under pressure.
• Full UK driving licence.

Responsibilities

• Providing high-quality technical support remotely and onsite.
• Acting as an escalation point for complex support issues.
• Delivering infrastructure and cloud projects from design through to implementation.
• Configure, support, and maintain networks and firewalls.
• Working closely with customers to understand technical challenges and provide effective solutions.
• Carrying out site visits, system upgrades, and planned maintenance.
• Producing clear technical documentation and handovers.

Skills

Customer-facing communication

Technical support

MSP experience

Networking knowledge

Tools

VMware

Hyper-V

Windows Server

Microsoft 365

Job description

2nd / 3rd Line Support Engineer (MSP) – Location: Basingstoke – Salary: £38,000 – £45,000 per annum. We are recruiting on behalf of a well-established Managed Service Provider who are seeking an experienced 2nd / 3rd Line Support Engineer to join their technical team. This role would suit a confident, customer-facing engineer with strong MSP experience who enjoys a mix of hands-on technical support, project delivery, and onsite client engagement.

The Role

• Providing high-quality technical support remotely and onsite
• Acting as an escalation point for complex support issues
• Delivering infrastructure and cloud projects from design through to implementation
• Configure, support, and maintain networks and firewalls
• Working closely with customers to understand technical challenges and provide effective solutions
• Carrying out site visits, system upgrades, and planned maintenance
• Producing clear technical documentation and handovers

Required Experience & Skills

• Proven experience in a 2nd / 3rd Line role within an MSP
• Strong background supporting Windows Server and Microsoft 365 environments
• Experience with virtualisation technologies (VMware and/or Hyper-V)
• Solid understanding of networking and security, including firewalls and VPNs
• Familiarity with backup and business continuity solutions
• Confident communicator with excellent customer-facing skills
• Ability to manage multiple priorities and work effectively under pressure
• Full UK driving licence