Senior Information Technology Engineer

Elevate Technology Group; Greater London; Hybrid; GBP 45,000 - 50,000; Full time

Benefits offered by this job

28 Days Holiday

Paid Certifications

Healthcare

Job summary

A leading accredited MSP in Central London is looking for a Senior IT Engineer (3rd Line). In this hands-on role, you'll serve as a senior escalation point on the Service Desk, resolving high-priority incidents and providing technical guidance to 2nd line engineers. You should have 3+ years of experience in an MSP environment, strong troubleshooting skills, and the ability to communicate effectively with stakeholders. The role offers a competitive salary and hybrid working options.

Qualifications

• 3+ years of experience in an MSP, ideally in a 3rd line or senior 2nd line escalation role.
• Strong troubleshooting ability and calm under pressure.
• Experience with ITSM/MSP tooling.

Responsibilities

• Own and resolve high priority (P1/P2) escalations.
• Troubleshoot across Microsoft cloud, servers, virtualisation and networking.
• Support and guide 2nd line engineers on complex issues.

Skills

Troubleshooting

Stakeholder communication

Microsoft 365

Windows Server

Networking fundamentals

Tools

ConnectWise

VMware

Hyper-V

Job description

Location: Oxford Circus, Central London

Salary: £45,000 - £50,000 Plus 28 Days Holiday, Paid Certifications/Qualifications, Healthcare, Hybrid Working and more

A leading, accredited MSP in Central London with a highly skilled Service Desk is looking for a Senior IT Engineer (3rd Line) to join their team. They support a broad client base and operate a structured escalation function for P1 and P2 incidents.

You will join as a senior escalation point on the Service Desk, working closely with the Service Desk Manager, Escalations Team Leader and other senior engineers to ensure business critical issues are resolved quickly and properly. This is a hands‑on 3rd line role, with responsibility for both resolution and technical guidance to 2nd line engineers.

Key Responsibilities

• Own and resolve high priority (P1/P2) escalations
• Troubleshoot across Microsoft cloud, servers, virtualisation and networking
• Support and guide 2nd line engineers on complex issues
• Manage tickets and communication via ConnectWise
• Work with third parties and senior stakeholders to reach resolution

Core Technologies

• Microsoft 365 including Exchange Online, SharePoint and Teams
• Windows Server administration and troubleshooting
• VMware and Hyper‑V virtualisation platforms
• Active Directory, Group Policy and Entra ID
• Networking fundamentals including firewalls, switching and connectivity

What They’re Looking For

• 3+ years experience in an MSP, ideally in 3rd line or senior 2nd line escalation
• Strong troubleshooting ability and calm under pressure
• Strong stakeholder communication (internal and external)
• ITSM/MSP tooling experience