2nd Line IT Support Engineer (MSP)

Premier Group; England; Hybrid; GBP 30,000 - 45,000; Part time

Job summary

A recruitment agency specializing in IT is seeking an experienced 2nd Line Support Engineer for a contract position. This role involves providing technical support in an MSP environment, troubleshooting escalated issues, and collaborating closely with other engineers. The ideal candidate should have a strong background in Windows Server, Active Directory, and Microsoft 365. This position offers a hybrid working arrangement, requiring 2 days a week in London, with an ASAP start.

Qualifications

• Proven experience in a 2nd Line Support role within an MSP.
• Strong knowledge of Windows Server, Active Directory, and Group Policy.
• Experience with Microsoft 365 including Exchange, SharePoint, Teams, and Intune.

Responsibilities

• Provide 2nd line technical support within an MSP environment.
• Troubleshoot and resolve escalated incidents and service requests.
• Work with 1st line to assist with issue resolution and knowledge sharing.

Skills

2nd Line Support experience within an MSP

Windows Server

Active Directory

Group Policy

Microsoft 365

Networking fundamentals

Ticketing systems

Remote support tools

Communication skills

Job description

This range is provided by Premier Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Premier Group

Contract Recruitment Consultant | Connecting Top IT Support & Microsoft Dynamics Talent with Leading Opportunities

We’re looking for an experienced 2nd Line Support Engineer to join our client's team on a contract basis, supporting a busy Managed Service Provider (MSP environment). This is an excellent opportunity for a contractor who enjoys variety, technical challenge, and working with multiple client environments.

The Role

You’ll be responsible for handling escalated support issues, working closely with 1st and 3rd line engineers, and ensuring high-quality service delivery across a diverse client base.

Key Responsibilities

• Provide 2nd line technical support within an MSP environment
• Troubleshoot and resolve escalated incidents and service requests
• Work with 1st line to assist with issue resolution and knowledge sharing
• Manage tickets efficiently, ensuring SLA compliance
• Assist with maintenance, upgrades, and small project work
• Accurately document issues, fixes, and procedures

Required Skills & Experience

• Proven experience in a 2nd Line Support role within an MSP
• Strong knowledge of Windows Server, Active Directory, Group Policy
• Experience with Microsoft 365 (Exchange, SharePoint, Teams, Intune)
• Solid networking fundamentals (DNS, DHCP, TCP/IP, VPNs)
• Experience using ticketing systems and remote support tools
• Strong communication and customer-facing skills
• 6 month contract
• ASAP Start
• Hybrid - 2 days a week in London (Liverpool Street)

Seniority level

• Associate

Employment type

• Contract

Job function

• Information Technology
• Staffing and Recruiting and Technology, Information and Media