MS Desktop Support Engineer (1st/2nd Line)

Argyll & Bute Council; Helensburgh; Vor Ort; GBP 32.000 - 46.000; Vollzeit

Benefits dieser Stelle

Pension scheme

Generous leave entitlement

Cycle to work

Gym discounts

Wellbeing initiatives

Learning and career growth

Zusammenfassung

Argyll and Bute Council's ICT Desktop Team seeks an Engineer to provide hardware and software support across the organisation, based in Helensburgh. You will handle 1st/2nd line support, resolve incidents promptly, and assist with deployment of site laptops, iPads and Chromebooks.

The role requires up-to-date experience with Microsoft operating systems, Microsoft 365, and remote support, plus strong customer service and communication skills.

Qualifikationen

• Minimum HNC in IT or equivalent.
• At least 2 years in a similar role.
• Experience supporting users in a large MS domain.

Aufgaben

• Provide hardware and software support (1st/2nd line).
• Resolve service requests and incidents in a timely manner.
• Support and deploy site laptops, iPads and Chromebooks.
• Contribute to remote and on-site user support and customer service.

Kenntnisse

MS Windows

Microsoft 365

Scripting

Remote support

Customer service

Ausbildung

HNC in IT

Tools

Laptops & tablets deployment

MS domain administration

Jobbeschreibung

Argyll and Bute Council's ICT Desktop Team seeks an Engineer to provide hardware and software support across the organisation, based in Helensburgh. You will handle 1st/2nd line support, resolve incidents promptly, and assist with deployment of site laptops, iPads and Chromebooks.

The role requires up-to-date experience with Microsoft operating systems, Microsoft 365, and remote support, plus strong customer service and communication skills.