ICT Support Analyst – Service-Driven Tech & ITIL Excellence

East Dunbartonshire Council; Kirkintilloch; Sur place; GBP 26 000 - 34 000; Plein temps

Résumé du poste

East Dunbartonshire Council is seeking an ICT Support Analyst to join our ICT Support Team. You will deliver first- and second-line ICT and multimedia support, resolve incidents and service requests, and ensure SLAs are met with a strong focus on customer service.

You will work with Windows 11, Windows Server 2022/2025, Active Directory, MEM and Intune, supporting Windows, Apple and Chromebook devices, plus Cisco LAN infrastructure.

Qualifications

• Experience delivering first- and second-line ICT support.
• Knowledge of ITIL principles and service delivery practices.
• Strong communication and customer service skills.
• Ability to work independently and within a collaborative team.

Responsabilités

• Deliver first- and second-line ICT and multimedia support.
• Resolve incidents and service requests to agreed SLAs.
• Maintain strong relationships with users and third-party suppliers.
• Contribute to continuous improvement of ICT services.

Connaissances

Customer-focused

ITIL

Problem solving

Communication skills

Team collaboration

Outils

Windows 11

Windows Server 2022/2025

Active Directory

Microsoft Endpoint Manager (MEM)

Microsoft Intune

Windows devices

Apple devices

Chromebook devices

Cisco LAN

Multimedia solutions

Description du poste

East Dunbartonshire Council is seeking an ICT Support Analyst to join our ICT Support Team. You will deliver first- and second-line ICT and multimedia support, resolve incidents and service requests, and ensure SLAs are met with a strong focus on customer service.

You will work with Windows 11, Windows Server 2022/2025, Active Directory, MEM and Intune, supporting Windows, Apple and Chromebook devices, plus Cisco LAN infrastructure.