IT Engineer - ARB18774

Argyll & Bute Council; Helensburgh; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Pension scheme

Generous leave entitlement

Cycle to work

Gym discounts

Wellbeing initiatives

Learning and career growth

Job summary

Argyll and Bute Council's ICT Desktop Team seeks an Engineer to provide hardware and software support across the organisation, based in Helensburgh. You will handle 1st/2nd line support, resolve incidents promptly, and assist with deployment of site laptops, iPads and Chromebooks.

The role requires up-to-date experience with Microsoft operating systems, Microsoft 365, and remote support, plus strong customer service and communication skills.

Qualifications

• Minimum HNC in IT or equivalent.
• At least 2 years in a similar role.
• Experience supporting users in a large MS domain.

Responsibilities

• Provide hardware and software support (1st/2nd line).
• Resolve service requests and incidents in a timely manner.
• Support and deploy site laptops, iPads and Chromebooks.
• Contribute to remote and on-site user support and customer service.

Skills

MS Windows

Microsoft 365

Scripting

Remote support

Customer service

Education

HNC in IT

Tools

Laptops & tablets deployment

MS domain administration

Job description

Department: Customer Support Services

Closing Date: Friday 23rd October 2026

Interviews are expected to take place Week Commencing Monday 9th November 2026. Shortlisted candidates will be offered an interview slot which they will be able to book.

Argyll and Bute Council's ICT Department are seeking an Engineer within the ICT Desktop Team. This is a permanent full-time post, working 35 hours per week (Mon - Fri 9am - 5pm) and is fully Office based in The Graham Williamson IT Centre, Helensburgh with a requirement to have access to a car/pool car to travel to ICT supported sites across Argyll and Bute.

Let us tell you about why this could be a great move for you.

Argyll and Bute is one of Scotland's most stunning areas. As its award-winning council, we play a vital part in the day-to-day life and long-term future of our beautiful and diverse communities. Our unwavering purpose is to make Argyll and Bute the place to be, the place where people want to live, to work and do business. And we are committed to making the council the place to have a great career, by providing excellent benefits and a friendly, dynamic working culture so that each of our 5000 colleagues can deliver services that help our corner of Scotland thrive. Join us to make a difference.

About the role

You will be responsible for providing hardware and software support including first- and second-line operational support, ensuring timely and efficient resolution of service requests, issues and incidents.

You must have up to date experience and strong skills centring on Microsoft operating systems, desktop applications and Microsoft 365 environment. Ideally, you will have experience in scripting and remote support along with excellent customer service experience and overall strengths in technical, troubleshooting and communication skills in addition to supporting and deploying to site Laptops, iPads and Chromebooks.

About you

You will have a minimum qualification at HNC level in a IT discipline along with at least 2 years experience of working in a similar role, particularly supporting users within a large MS domain.

Our employees make good things happen in the day-to-day life and for the longer term future of Argyll and Bute. We want you to feel valued working for us.

We offer various benefits to support you, such as:

• competitive salary
• pension scheme
• generous leave entitlement
• cycle to work scheme
• discounts on gym memberships and leisure centres
• wellbeing initiatives
• opportunities for learning and career growth

We also embrace a modern approach to work, offering a flexible first approach where possible to requests from our employees to how they work.

We provide information to help with moving to the area, from finding somewhere to live to securing employment, and from schools and wider education to the varied lifestyles available here. If you have any enquiries, you're welcome to get in touch with us at [e-mail] . If your enquiry is only about housing, you are welcome to contact [e-mail] directly.

We care about our people and the world around us and always aim to do the right thing. From employee recognition schemes to environmental policies we have many initiatives in place to help us look after the things we all care about.

• Argyll and Bute Employee Recognition Programme
• Disability Confident
• Armed Forces
• Fair Work First Statement
• Equality and Fairness
• Climate Change
• Flexible and Hybrid Working Policy

Argyll and Bute Council recognises the numerous benefits of a positive work-life balance to the wellbeing and productivity of our employees. We will take a flexible first approach to requests from our employees to change the way that they work. While we must balance such requests with the need to ensure the quality of the important services we deliver are not compromised, we will ensure that each request is given careful consideration with a view to achieving a positive outcome wherever possible.

We want everyone applying for a job with Argyll and Bute Council to feel confident, supported and informed throughout our recruitment process. Our Work with Us pages are designed to help you put forward your best application. You'll find practical tips on how to clearly present your skills and experience, along with guidance on using AI tools in a helpful and appropriate way. We're keen to hear about your own experiences, skills and motivations, so it's important that your application reflects your journey.

To help maintain fairness for all candidates, please complete your application yourself and follow the guidance provided. This includes advice on how to use AI responsibly to support, but not replace, your own work.

Please note: Applications that rely too heavily on AI-generated content may not be taken forward.

You’ll also find information about our approach to inclusive recruitment, including the steps we take to reduce barriers and support different applicants. Alongside this, we provide details on pay, benefits and the wider employment package, so you have a clear understanding of what we offer. Our aim is to support you every step of the way in your recruitment experience with us.

If you would like clarification on any information contained within the vacancy advert and/or the job description please contact the recruiting manager, who is John McVey, ICT Production Manager, email address; [e-mail]

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about our commitment to this please visit Equality & Diversity Policy.