Onsite Desktop Support Engineer Lossiemouth - 2nd Line

Computacenter AG & Co. oHG; Lossiemouth; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

Computacenter is seeking a Desktop Support Engineer to provide hands-on technical support across a busy customer environment in Lossiemouth, Moray. You will resolve incidents, fulfill service requests and ensure users receive a responsive, high-quality support experience.

You will handle 2nd line incidents, maintain SLA targets, and collaborate with Level 3 teams while deploying software and hardware and supporting project work.

Qualifications

• Windows 10/11 knowledge with build, config and registry understanding.
• LTSC Channels and KIOSK experience desirable.
• Basic SCCM and Active Directory understanding.
• Networking basics: LAN/WAN/VLAN, Wi‑Fi, DHCP, DNS, VPN.
• Experience with ServiceNow and strong customer service skills.
• Full UK Driving Licence; SC clearance or eligibility needed.

Responsibilities

• Handle incidents and requests to meet SLA targets.
• Provide 2nd line support for incident resolution.
• Maintain incident rate under 2% per month.
• Complete tasks within allocated timeframes; support projects.
• Coordinate with Level 3 teams for major issues.
• Install and configure software/hardware across devices.

Skills

Windows OS knowledge

Customer service

ITSM awareness

Driving license (UK)

SC Clearance or eligibility

Flexibility with hours

2nd line incident handling

Tools

ServiceNow

SCCM

Active Directory

VPN/remote connectivity

Job description

Computacenter is seeking a Desktop Support Engineer to provide hands-on technical support across a busy customer environment in Lossiemouth, Moray. You will resolve incidents, fulfill service requests and ensure users receive a responsive, high-quality support experience.

You will handle 2nd line incidents, maintain SLA targets, and collaborate with Level 3 teams while deploying software and hardware and supporting project work.