Move Coordinator: Customer Success & Sales

Pickfords Move Management Ltd; Kings Langley; On-site; GBP 35,000 - 42,000; Full time

Benefits offered by this job

Company pension

Cycle to work scheme

Free flu jabs

Health & wellbeing programme

Paid volunteer time

Referral programme

Job summary

Pickfords Move Management Ltd is seeking a proactive Move Manager to oversee the customer journey from enquiry to completion, coordinating moves and ensuring a smooth, stress-free experience. You will work closely with team members to identify sales opportunities and deliver outstanding service.

The role requires strong communication, organisation and a customer-centric approach, with deadlines and KPI targets to meet.

Qualifications

• Experience delivering excellent customer service throughout a process.
• Strong communication and listening skills with customers and colleagues.
• Excellent organisational skills and ability to prioritise workload.
• Ability to adapt and work to KPI targets and deadlines.

Responsibilities

• Single point of contact for customers throughout the move journey.
• Understand customer needs and improve the experience.
• Maximise sales opportunities and upsell services where appropriate.
• Process documentation accurately and in line with standards.
• Maintain high standards of service and timely communication.

Skills

Customer service

Communication

Time management

Organisational skills

Teamwork

Problem solving

Tools

Microsoft Office

Job description

Pickfords Move Management Ltd is seeking a proactive Move Manager to oversee the customer journey from enquiry to completion, coordinating moves and ensuring a smooth, stress-free experience. You will work closely with team members to identify sales opportunities and deliver outstanding service.

The role requires strong communication, organisation and a customer-centric approach, with deadlines and KPI targets to meet.